Types of Badges
Comm MgrCommunity managers take care of the entire community so we can enjoy it.
ModeratorModerators are the good people who help get questions answered and make sure everyone follows the rules.
ExpertExperts are the smart cookies who know a ton about products and answer questions.
Sears CaresPeople with this badge are trained customer care representatives who make sure you get help when you need it.
AssociateAssociates are actual employees of Sears Holding Corporation, but not part of the Community Team.
VendorThese are business partners of or suppliers to Sears Holdings Corporation.
EditorEditors are grammar gurus who create blogs and guides that you will enjoy.
Sr. BloggerCount on these topical wordsmiths to deliver blogs and guides that matter to you.
Home & Family 6 weeks to repair a Sears purchased extended waranty washer that is 6 month old is not acceptable
Hi there, deiter! Welcome to MySears! Thanks so much for reaching out on our community and giving us the opportunity to help. I am sorry that you are having such a hard time getting your washer re…
Home & Family I want to know how to return or exchange a mattress that I have had for less than two months. It cost me over 2000.00 and is already sagging really bad and causing me to have back pain. This is the reason that I bought a new mattress in the first place.
Hi saggingstearns! Happy Thanksgiving!Thanks for visiting MySears today with your question! You should be able to return your item in its original packaging, with your original receipt for a refun…
Outdoors I purchased a tiller 2 days ago. My reciept shows I have 26,166 points with 20,000 to expire on may 29th. Didn't know about points. What can I do with them especially before may29th. Thank you.
Hi SandraRowland, Are you a new Shop Your Way Rewards member? If so, congrats! This is the most amazing program-you earn points for shopping at Sears or Kmart and you can use those points toward futu…
Home & Family Sears unethical and unprofessional. This is for customers to know what to expect when Sears takes your money and won't return it. After various lies and promises to contact you, you will eventually receive an email saying before they return your money you have to send over a bill. Then you will send that over a few times, but they "never" get it. And you will still be without your money. Way to do business Sears. Best chance of receiving something will be filing a lawsuit, which is in process.
Hi Nosears123456789, It is really unfortunate that you are having a negative experience with Sears. We apologize for any inconvenience that was caused. Can you please elaborate your case & let …
Health & Fitness As secretary of our police dept, I ordered indoor cycles for our workout area. After a month I called to find out status on product but they knew nothing of the order. After a week of calls, they found the order but didn't know what to do with it. After another week of calls, they said we didn't have an account with them. The City doesn't have an account?! Why did it take 6 wks to tell me this. No one had the courtesy to take the time to call me when they received the order. So much for keeping things local!
Hi policesecretary, We apologize for the unfortunate experience that you have had with your order. I have escalated your issue to our SearsCares team and they will be able to help you out. Please c…
Home & Family Where can I go to see the manual for our Kenmore Progressive Vacuum Cleaner. We have misplaced ours and a part fell off and need to see how to put it back on.
Hi tealmanNC, You can find a user manual here. Just enter the model# and you should see it. Let us know if this…
Home & Family I have had serious delivery issues with a product ordered from Sears. I have talked with several customer service representatives, had email communications – and the problem is still not resolved. Each time I follow up it is like they never heard of the problem and I have to start from scratch in my explanation - then they say they will move it up for urgent response. Then no response, nothing. I have to call again. I have to email again. And continue to have no resolution to the problem. How do I get someone to actually care about my situation and get it solved?
Hi s.steele, I am so sorry about the trouble you had to go through. A SearsCares team can help get this resolved for you. Please check back on this thread shortly for a reply. They will do what the…
Outdoors My craftsman tractor would not start so under the advice of a previous post I used a flat blade screw driver to jump the solenoid and it started right up. My question is what can I look for as the problem since it worked with the screw driver trick? Also can I continue to start the tractor this way without harming it?
Hi JPF2772, Thanks for posting the question! We will have one of our experts answer your question at the earliest. Keep checking this thread. Thanks!
Hi brendahoward777, Welcome to MySears! Your best bet would be to connect with a customer service representative on sears.…
Congratulations to Dartnut57 for winning the Battery Tender Junior! Your prize should be on its way! Do let us know when you receive it and how you like the product! More contests coming up on the …
General Why didnt my Sears store (#0001625) follow the 6pm ticket procedure advertised for the Thanksgiving sale?
Hi jjb008, We apologize for the unfortunate experience you had at our store. But thank you for letting us know the store# because we can escalate this issue and investigate further into this.
Hi rzandtz13, You can find all the online Thursday Doorbusters and Black Friday deals here- http://www.sears.com/shc/s/dap_10153_12605_DAP_black-friday-deals You can shop online for Thursday doo…
Hi BigMike4511- We developed a new community so we could continue to hear from our customers and provide them a place to share their feedback. We infact want to encourage you and other members to post…