About SHC-RyanO

Hi Everyone! To share a little bit about me: I have a true passion for helping others. I have been a manager in the Customer Service world for many years now. I am a people person that loves interacting with people daily. I believe a manager manages “things” and leads people. I love learning something new each day! I am an employee of Sears Holdings Corporation. Being with Sears I am able to inspire and create new relationships each day! I am empowered to help and find solutions for both our internal and external members! If something isn’t going right, you love what we are doing or you have a suggestion, I want to hear it! I’m looking forward to hearing from you and getting to know you as one of our valuable community members!

Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Saving Money Please provide the email address of Mr. Lambert, CEO Sears.

    Hi Luther6x, we will be contacting you by e-mail. We are still currently working on your case, but will keep you posted and will be contacting you shortly via e-mail. We really appreciate your patienc…
  2. Saving Money Please provide the email address of Mr. Lambert, CEO Sears.

    Hi Luther6tx, Thank you for visiting the MySears Community! I'm sorry to hear about this issue you have been having regarding the Craftsman Harley Davidson Four Drawer Toolbox. I have gone throu…
  3. Saving Money escalating complaint re Kenmore vacuum

    Hi lanning, Thank you for visiting the MySears Community! We would be glad to help you! Would you be able to help us by providing more information on your issue? Please reply to this thread so we c…
  4. Home & Family I bought a item at 12/8/2013, now there is 1 moth late, i still can't to pick it up. why?

    Hi peng123, I'm sorry to hear that you are having issues with your online order and pick up. I have reached out to our Sears Cares team to help resolve this issue for you! Once one of our Sears…
  5. Home & Family Do you change up your home decor for fall?

    I don't really add or change anything until Christmas time! Then the lights and decorations come out!!
  6. Food & Cooking Favorite Fall Recipe?

    Yum! This sounds really good! I could probably handle making this too!
  7. Home & Family I signed up for the product testing but did not hear back from Sears. Yesterday I received a product directly from Hamilton Beach. There were no instructions, so I'm guessing that I am supposed to test this product, but I have not been contacted or provided any information about how the program works. Can you help me?

    Hi Capt.Nemo! Great question! From time to time we send a random survey to Community Members to see if they would be interested in sampling products in exchange for a product review of the item. If th…
  8. Home & Family I signed up for the product testing but did not hear back from Sears. Yesterday I received a product directly from Hamilton Beach. There were no instructions, so I'm guessing that I am supposed to test this product, but I have not been contacted or provided any information about how the program works. Can you help me?

    Hmm… I sent it again about an hour ago. Would you mind e-mailing me directly at moderator@searshc.com just to make sure I have your correct e-mail address for future reference? I also will include t…
  9. Home & Family I signed up for the product testing but did not hear back from Sears. Yesterday I received a product directly from Hamilton Beach. There were no instructions, so I'm guessing that I am supposed to test this product, but I have not been contacted or provided any information about how the program works. Can you help me?

    Hi s.steele! Oh no, I'm sorry that you did not receive the instructions. They were sent to you this past Friday by e-mail. It may have gone into your spam folder. I would be more than happy to send yo…
  10. Home & Family What Summer movie are you looking forward to seeing?

    I want to see, "The Heat" with Sandra Bullock and Melissa McCarthy that comes out this weekend! Looks really funny!
  11. Holidays & Parties Happy Mother's Day!

    Happy Mother's Day!!
  12. Home & Family Big Game!

    I'm looking forward to the game! I will be having some friends over to watch it! Should be a lot of fun! What are you doing, Julie?
  13. Holidays & Parties How are you planning to lose the Holiday weight this year?

    Good luck, Julie! I don't think I could ever give up my coffee though! I've stopped drinking all pop and trying to cut down on the sugar as well!
  14. Holidays & Parties How are you planning to lose the Holiday weight this year?

    Haha! That's funny! We will look forward to hearing back from you then!
  15. Home & Family Worse experience ever!

    Hi Terrystanley. It looks like your post went through twice. Please refer to the previous post for our response and wanting a chance to speak with you! https://www.sears.com/community/question…
  16. Home & Family After an extensive web search I can't seem to find any email contacts for Sears Holding Corp. contacts thru customer service appear to go straight to a third world country who won't transfer calls to anyone in the US or even give a caller a supervisor when requested. We bought a whirlpool duet steam washer thru Sears.com on the 28th. At the time of order it was promised for before noon Monday dec 31, although the order taker apparently didn't bother putting that on the order. When the machine eventually got here, it was installed and DID NOT WORK. The installers had to call in...they have to deal with aforementioned 3rd world country as well...she wanted to send a technician late this week. She wanted them to take the washer back with them (they'd already loaded the old washer and their truck was full). I spoke to her again and insisted I wanted a new washer that worked! She thought maybe we could get one later this week. She stonewalled us for - half hour, refused to transfer to the US or give us a supervisor. My husband meanwhile was contacting our local store, hoping to find someone who could help with this fiasco and the manager there couldn't even find a record of our transaction but offered a refurbished machine! NoNoNo! Later that afternoon, we heard from the manager of the delivery company (a Sears contractor) who has managed to arrange for a new machine to be delivered on Thursday. Thank goodness for him! The fact is tho that I will have to take ANOTHER day off work for the delivery and the frustration level is immense. We've been loyal Sears customers for 30 years!

    Terrystanley, I'm so sorry to hear about your bad experience receiving your new washer. I recently just purchased new appliances and I would have been upset if I had the problems you faced. Thank you …
  17. Home & Family Worst experience EVER

    cindy-k, I can definitely see and understand you and your sons frustration. I would be upset too if I were in your shoes! Please give us a chance to try and help resolve this issue. Please check back …
  18. Home & Family Are sears stores open today 1/1/13?

    Happy New Year, Bob87SS! Yes, Sears stores are open for normal business hours today.
  19. Holidays & Parties Any exciting New Years plans?

    Nothing to exciting here. Your night sounds a lot like how mine is going to be! Staying home, ordering dinner and watching all the New Year's Eve specials on TV. As you said, I hope everyone that does…
  20. Uncategorized Artificial tree or real?

    Every year I say I want to buy an artificial tree for the same reasons you gave, but somehow I always come home with a real one! They are so messy, but I enjoy picking out a real one and then of cours…
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