Types of Badges
Comm MgrCommunity managers take care of the entire community so we can enjoy it.
ModeratorModerators are the good people who help get questions answered and make sure everyone follows the rules.
ExpertExperts are the smart cookies who know a ton about products and answer questions.
Sears CaresPeople with this badge are trained customer care representatives who make sure you get help when you need it.
AssociateAssociates are actual employees of Sears Holding Corporation, but not part of the Community Team.
VendorThese are business partners of or suppliers to Sears Holdings Corporation.
EditorEditors are grammar gurus who create blogs and guides that you will enjoy.
Sr. BloggerCount on these topical wordsmiths to deliver blogs and guides that matter to you.
Home & Family I have some very serious concerns with my recent experience with Sears. First I was tricked into purchasing an extended protection plan for a washer that did not qualify. After being left in tears and made to feel stupid by the repair person, I gave up and when to Sears to pick out a new Washer and Dryer. There I was assured that the machine I was getting would work in my house. When the machines were delivered I was again made to feel stupid and told that they could not rearrange the machines like was promised, but that I would have to have a repair person from sears do that. After they left I realized the machines were not working well and they did not even bother to level them. I’ve since made several calls to sears only to given bad information, hung up on, or told an appointment was made that never was (this has happened twice). When a repair person final came to my house He only gave me 5 min warning, so I couldn’t make it… but I had someone close go over to let him in. He told that person that he couldn’t add a longer drain hose to the washer because it would void the warranty. I was told the next day by Sears Chat that adding the longer hose would not void the warranty. The machines are still not working well, so I gave up and tried to return them today, but was told by chat with Daniel Fisher that I would have to take them back to the store…..I’m so frustrated. I’ve called and spoke to two additional people at Sears and think I have an appointment to have the machines replaced, but I’m not sure that is actually going to happen, as I have tried this twice now, and the appointments I made mysteriously disappear. How can I make sure things are really going to be done right this time, and that I do not keep getting treated so badly by Sears?
Dear Ms. Vicki, Thank you for making us aware of your recent washer and dryer purchase. We'd like to speak with you regarding the sales tactics that were used that made you feel upset. In addition,…
Home & Family Where can I find the contact information for Edward Lampert (CEO) of Sears to send him information about a bad delivery experience?
Dear RobbedBYSEARS!, We'd like to thank you for making us aware of the multiple issues surrounding your washer repair and also would like to apologize for the confusion and mistakes made during thi…
Home & Family purchased new refrigerator 02/20/14 has not worked since..am getting run around by service dept..schedule 6 days before can come out.....WHY SINCE THIS IS BRANDE NEW..SHOULDNT THIS BE A PRIORITY???? AND DOING WITHOUT A REFRIGERATOR SINCE FEB 20TH AND NOW 6 MORE DAYS?
Hi 52945, Thank you for providing feedback on your refrigerator issue and the progress of your case with us. In researching your case, I see that your case manager attempted to reach you and did l…
Food & Cooking The oven racks in Kenmore Elite (Model 790.31043302) Fall Down and have caused burns?
Todd1235, Thank you for taking time to post about your range issue again. In reviewing your case I see that your case manager has sent our business partners in Canada an email regarding your range…
johnmuzzy10, Thank you for posting about your garage door repair issue. We pride ourselves on the quality of our products and services and it seems we've let you down in this instance. We'd like to of…
Home & Family Does Sears consumers know that Sears will not take responsibility for floor damages while installing your dishwasher?
jsimms1983, I can certainly see from your posts that this has been an upsetting situation for you and your family. I've forwarded our posts to your case manager and asked that they contact you as …
Hi melissamck, Thank you for bringing your washer repair issue to our attention. We understand your frustration with our technician not coming to your door directly to make sure you were home and f…
Home & Family Who can help resolve a delivery issue when the customer care center staff are ineffective (to be kind)?
Hi slate61, Thank you for bringing your refrigerator delivery issue to our attention. My name is Susan with the Sears Cares Escalations team. We're truly sorry to hear that you've had so many resch…
Home & Family I am looking for information about receiving a refund for a Sears Portrait Studio Gift Certificate. Can you tell me who to contact?
Dear nnugen1, Sorry to hear that you haven't received your refund for your portrait studio purchase. My name is Susan with the Sears Cares Escalations team. We'd be more than happy to look into you…
Dear Lasalle91, Thank you for bringing your service issue to our attention. This is not the type of service that Sears has long been known for or the type of service we want our member's to receive…
Dear asf1, Thank you for bringing this issue to our attention. We're sorry for your continued frustration. We will need your actual name that the appliances are listed under instead of your screen …
Home & Family We need help resolving an ongoing issue with a messed up installation of a water heater. Have been getting no response to emails and the run-around from the toll-free customer service reps.
Dear waterheaterwoes, We would like to thank you for bringing your water heater issue to our attention. My name is Susan with the Sears Cares Escalations team. We are a single point of contact for …
Outdoors When your Craftman snow blower catches fire and Sears says it it fixed but it happens again and again. What number can I call? All the benefits administration tell me is it has to happen four times in a year or they can't replace it.
Hello irate-customer, We'd like to thank you for posting to let us know you are having issues with your snow thrower and would like our assistance. My name is Susan with the Sears Cares Escalations…
Home & Family I need help with the delivery of my washer and dryer. The customer service call center is unable to understand my frustration and inconvenience.
Hi Akcmachine, Thank you for taking the time to post and let us know you are having difficulty with the delivery of your new washer and dryer. My name is Susan with Sears Cares Escalations team. We…
Outdoors I bought an item online thru sears.com didnt know it was a 3rd party vendor order my order never got past processing called numerous times spent hours on the phone finally learned that sears couldnt locate who the the third party vendor was and it seemed very unlikely that they will be able to complete this order so i then decided to cancel the order since it was suppose to be delivered on Dec 21 and that day came and went well it has now been 4 days since i cancelled my order and and sears has been unable to complete my request to cancel i called numerous times and they keep saying they need more time to verify the cancellation and wont give me anytime frame as to when i will be credited back the charge they cant complete the cancellation until they verify with the 3rd party vendor ok so quick review sears took my order sent it ot processing it never got out of processing found out they didnt know who the vendor was and couldnt get the order to processing since they had no idea who was going to send the oder and now they cant cancel the order until they verify the order thru the 3rd party vendot that they have no idea who it is ok what are you guys missing besides any common sense
ausgriffer, Thank you for requesting additional information regarding your issue. My colleague Jack requested contact information from you on 12/28/13. We never received your contact information an…
Outdoors Can you please send me the contact details of CEO of Sears as I would like to make a complaint
Hi Orchids111, We'd like to thank you for bringing your mattress, refrigerator and washer and dryer issues to our attention. My name is Susan with the Sears Cares Escalations team. We are a single …
Home & Family How do I file a complaint about Sears and their customer service? They do not provide all the information to the customer so they can steal money from them which is basically happening too me!
Dear avisc1126, My name is Susan with the Sears Cares Escalations team. We're sorry that you've received poor customer service and have not received complete information on your order. We strive to…