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ExpertExperts are the smart cookies who know a ton about products and answer questions.
Sears CaresPeople with this badge are trained customer care representatives who make sure you get help when you need it.
AssociateAssociates are actual employees of Sears Holding Corporation, but not part of the Community Team.
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Oh no! I am so sorry samp888! Your concerns are very much validated and I would like to have our Sears Cares team look into this further for you. Once our team receives the contact information that…
Outdoors When your Craftman snow blower catches fire and Sears says it it fixed but it happens again and again. What number can I call? All the benefits administration tell me is it has to happen four times in a year or they can't replace it.
Hi! You can reach out to the email listed above - firstname.lastname@example.org in providing further contact information. Thank you!
Home & Family I purchase a washing machine on December 11, 2014 at Sears located in Cross County Yonkers. The sales representative did not clarify that it was high efficiency machine. When the machine arrived to my apartment; it was brought in a box and it seem like it was taken from one person’s apartment to mine. The tube holds were wet and it looked used. Also when I put the clothes inside the machine. It left all soap on the clothes and it made too much noise. When I called sears I told them the issue and they told me to find another one and I did. When the machine came, it worked fine. However, two weeks later a weird noise was coming from the machine that I felt it was something wrong with the machine. I called Sears and I asked for a technician to be sent to my home to check out the problem. The technician came, he said that the noise was normal and I did not need to worry about that. Later, there was another issue with the machine. It was the machine started washing only in hot water not changing back to cold water. I called again and another technician said it was hoses not connected correctly. That could not be possible if only the technician were the only ones who touched the machine. He did not solve my issue. I called again and another technician came said he needed a change piece that we needed to contact Sears for the piece and it will arrive through UPS. It did and the technician who came was extremely rude. He said he did not need to change the piece because the washing machine was working and he slammed my door and he left. I have surveillance camera in my house showing the evidence of all these issues and things that happing. I called again sears and asked to exchange the machine. They said they would exchange the machine for the same one. However, they called again and said the machine was discontinued. The person who said was going to exchange the washing machine, her name was Alba, and the case number was #2143442. I am frustrated with Sears the customer representatives have been horribly rude with handling my case. They purposely hang up on me and say I have to stay with the machine which I do not see why I should do that. They do not solve my issues and do not know how to speak to me. They say one thing and do the other. I am old and do not need too be dealing with this. All I want all my money back I want this piece of **** of machine out of my house or I am going to take legal actions. I do not have more money to invest in another machine. I do not want to exchange for another machine for another headache. I am loyal and consistent customer of Sears. I make payments on time and everything. I want my money back all of it. I deserve that much. Instead of going to court where I know I would win, you can simply return the money I have invested in this and take this washing machine away. When contacting me if it is possible please call me with a Spanish speaker supervisor. I am tired to speaking with representative who do not know what they are doing.
Hi Customer234! Welcome to the MySears Community! We appreciate you stopping in to share with us on this issue for your concerns are important to us. I do apologize that as you continued to reac…
Hi olipetk! Welcome to the MySears Community! Please click here to view our Sears Return Policy
Home & Family We have a kenmore model #417.44142400 front load washer that will not spin the clothes on the final spin cycle? Do you have any ideas?
Hi LissDen! Welcome to the MySears Community! I would be happy to put you in touch with our Sears Appliance Experts to see if they can help in trouble shooting this issue with you. Once a res…
Home & Family I have a Kenmore Model# 795.72034.111 refrigerator and the ice maker stopped working. I changed the water filter yesterday thinking that may be the problem. I have since noticed the ice tray is upside down in the dispensing position and will not reset. Any thoughts or recomendations?
Hi Fran_O! Welcome to the MySears Community! I am sorry to hear that you are having issues with your ice maker. I have forwarded your concerns on to our Sears Appliance Experts so that they can …
Home & Family I have a French door bottom freezer model #253.70319211 and the ice make has stopped making ice. All connections are good, and water is still being dispensed. Any suggestions?
Hi Jamieandjeanne! Welcome to the MySears Community! I have escalated your concerns to our Sears Appliance Experts to help with some troubleshooting tips on this issue. Once one of our team m…
General Why does Sears outsource their customer service lines to **** named Bob? As this company continues to fail under the leadership of Ed Lampert, has he ever once thought about the idea that Sears would make more money in the long run if people could understand who they were talking too? I think not... instead he is more worried about making his hedge funds quick profits while he plans the break up and sell off of this once great company.
Hi Mrleprekon! Welcome to the MySears Community! I am so sorry that you had received an item that was not of your choosing and the inconvenience it has caused. Were you able to return this i…
Home & Family I am having a terrible time with a Samsung Refrigerator that I purchased at our local KMart which sells Appliances through Sears. I bought this refrigerator in April 2013 and spent over $1,400.00 when all was said and done. It is a large model with ice and water on the door, which is important to us. After a few months, the ice came out only crushed. I called and a repair man came out. A piece of ice had gotten stuck in the chute. OK.. No problem. A few months later, it started making a very loud noise when the motor ran. I called and a repairman came out. He told me that Samsung had acknowledged a design flaw in this model and he had to order a new part which would take 2 weeks. In the meantime, it sounded like a truck was in our kitchen. Before he came back out, now the refrigerator will not dispense water. He comes out and changes the part and says the water tank had frozen. It is now one month later and we are not getting water, yet again. When I called and said this would be the 4th time someone had come out for this piece of garbage, I was told that they will not replace it unless they have to make 4 service calls in a 12 month period that result in a part having to be changed. Seriously? So the fact that we can't get water doesn't count? I would give this back in a heartbeat and take back my 15 year old Whirlpool that I had before this one. This is the worst appliance I have ever owned. I will never buy another Samsung appliance and unless they make this right, I will never shop at Sears again. Just pathetic. My husband is ready to take them to small claims court to get our money back. If I hadn't spent over $1,400, I would laugh.
Hi debraoc! Wonderful news! We appreciate you stopping by and letting us know that your issues have all been resolved. I have forwarded on to our Sears Cares team so that they too can share in t…
Food & Cooking A repair person from A&E was at my home today trying to fix my cook top. He took all my previous receipts which were in the part box. How do I get those back?
Ho Dot2222! Welcome to the MySears Community! We appreciate you sharing this issue, for your concerns are important to us. I have escalated to our Sears Cares team to help in assisting you furth…
General Just how do you register a complaint? I have purchased major appliances from Sears for years, and the service contracts as well. Now we have a service representative who refuses to service a covered product and we have to wait until they can bring in another person from another area. Never again will I purchase from sears.
Hi spencer44! Welcome to the MySears Community! I am sorry to hear of the issues you have been experiencing with your appliance. I have reached out to our Sears Cares team to have them assist…
Home & Family Kenmore Microwave 405.72122310. First this is the 3 unit I got that does the same thing, You place a beverage in the untt to heat and use the quick press 2 for 2mins and and some time during the process it changes power level form 10 to 8 why? Secon is there any way to reduce the sound of the beep that tells you it done? Third had to take 3 returned for first reason and 1 because it was dented in box. Forth When I toke the last one back they had place the unit on sale they would not offer refund on difference but after complaining the manager offered a $10.00 refund still waiting for that since 1/14/2014. The price I paid was $129.99 went on sale for $99.00 what gives with Sears lately use be the place that I buy all my appliances rethinking this now. I even had a store employee say we don't have that item in stock try Walmart WTF I never shop there and that really Pi$$ed me off. So what can you do to helpp me out here?
Hi house2full17011! Welcome to the MySears Community! I am sorry to hear that you have not received your refund as well as having issues with your Kenmore Microwave. I have reached out to our…
Home & Family I have a Kenmore Elite refrigerator 795.77243601. The bulbs have been staying on & essentially cooking my food & causing a fire hazard. I did some research online & found that I am a class member of the McLennan settlement. By the documents, I should have a 10 year warranty by calling 1-888-567-3468. I called this number & was told I needed to call Kenmore, then Sears, then A&E factory service, the sears & then A&E again. I've talked to 9 people & been on the phone for over 2 hours. Please help Sears & live up to your good name! I feel like I am being scammed & given the run around. I will take this to Consumer Affairs & the attorney general immediately!
Hi there! We appreciate you providing your contact information. This information has been forwarded to the Sears Cares team as well as removed to protect your privacy and security. Please keep u…
Home & Family Who can actually help resolve/compensate for a debacle of a Sears order and extremely poor customer service
We appreciate you sending your contact information Failedcustomer1. Please keep us posted if you have any further questions or concerns. Thank you!
Outdoors To whom it may concern I bought a battery for my 2006 pontiac g6 got a flat tire not even a month after buying the battery left my car over night when I came back the battery was dead frozen solid!!!!!!!!! I tried to return the battery for a exchange so I could get my car home and not pay the $150 tow bill but sears in sheboygan wi told me they have to test the battery first ,I said the battery is frozen,, battery's should not freeze anymore anyway they called me the next day to tell me the battery is fine and there is notthing they can do .i have not even went back to get the battery because of the way my wife and I where treated when we where stranded . I am a Ase certified master tech and they tried telling me the battery died because of a bad alternator I have receipts showing the charging system is all up to par. I want my money back for this battery,if I get no reply I will call the better buisness bureau and contact 6 news , and exploit the terrible auto center in Sheboygan Wi . I work for a very reputable auto dealership and no my way around the industry please get back to me ASAP thankyou Philip F
Hi Oghenneylocster1! Welcome to the MySears Community! We thank you for bringing this issue to our attention. I have forwarded your concerns to our Sears Cares team for further assistance on thi…
Hi Eugene! I have forwarded your updated information on to our Sears Experts for further assistance. Thank you for providing the model number!
Saving Money why does sears/kmart discriminate against me because I want to lay something away instead of purchase it?
Hi gpc2012, Thank you for providing additional information on this issue. I have reached out to our Sears Cares team from your
Home & Family How do I complain about the worst customer service I've ever experienced in my lifer from Sears home service?
Hi Rhouston! Welcome to the MySears Community! Is this issue in regards to a delivery or repair? Please provide a little bit more information so that we can help in directing you further for ***…