Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Home & Family I am so upset with Sears and the service. On Monday April 7th I had a sears tech come to my house to replace a dryer fuse. In the process the tech busted my water pipe. It took 30 minutes to get the waterc

    Great! We appreciate you sending so quickly and have forwarded to the Sears Cares team. Keep us posted if you have any further concerns.(please note information has been removed for your security) …
  2. Food & Cooking The oven racks in Kenmore Elite (Model 790.31043302) Fall Down and have caused burns?

    Hi KALP! Welcome to the MySears Community! We appreciate you sharing your concerns with us. To discuss these issues with you further, I am putting you in touch with our Sears Cares team so th…
  3. Home & Family Kenmore electric range, model 790, control panel burned out in less than 5 years

    Hi dimatasia! Welcome to the MySears Community! We appreciate you sharing your concerns with us. To discuss these issues with you further, I am putting you in touch with our Sears Cares team…
  4. Home & Family I am so upset with Sears and the service. On Monday April 7th I had a sears tech come to my house to replace a dryer fuse. In the process the tech busted my water pipe. It took 30 minutes to get the waterc

    Hi mhoward116! Welcome to the MySears Community! We appreciate you sharing your concerns with us. I am sorry to hear that the repair service had not gone well and caused further issues. To di…
  5. Saving Money Is the weekly ad found in Sunday newspapers supposed to for items on sale in evey Sears store, or just my local Sears store?

    Hi Mtem! Welcome to the MySears Community!
    What's Sears LocalAd? - Sears LocalAd is the easy way to find deals at your local store. From the comfort of your computer, mobile devi…
  6. Home & Family Apparently incompetent repair personnel, and shoddy customer service.

    Hi bobhock! We thank you for the update. Your post had been forwarded for a follow up. We appreciate you keeping us posted!
  7. Home & Family Kenmore electric range, model 790, control panel burned out in less than 5 years

    Hi Bcd74! Welcome to the MySears Community! Please keep us posted and reach out if you have any issues or concerns after your scheduled repair service. Thank you!
  8. Home & Family Kenmore Elite dishwasher is experiencing the F2E2 error. Looking for repair info.

    That is great news Erick6! I am happy to hear that Scott's tips had been helpful on this issue. I have forwarded your post on to Scott and please keep us posted if you have any further issues that …
  9. Food & Cooking How do I get the number to the district manager Mr O'N. ?

    Hi arleane1! Welcome to the MySears Community! I am very sorry to hear of your treatment and cancellation of service. We appreciate you bringing this issue to our attention so we can reach out t…
  10. Outdoors How do I check my online order status?

    Hi Dr.A! Welcome to the MySears Community! There are 2 options in checking the status of your online order. One option is to check online by

    Home & Family Have you used a Professional Cleaning Company?

    Does she do more of the deeper cleaning when she comes? I know that for myself I keep a pretty tidy place, but when someone else views it they spot areas that I normally overlook. I can imagine how…
  11. Home & Family how can I email ceo about how it takes sears more than a month to try to fix a refrigerator under warranty.

    Hi navme! Welcome to the MySears Community! We appreciate you posting your concerns with with us today. I understand completely the frustration you are feeling at this point especially in readin…
  12. Home & Family I had a washing machine installed and the installers damaged the floor. A damage claim was put in and someone came out to look at it and they stated that we would hear something back from someone. this has been several months and we have heard nothing. I would like my floor fixed.

    Please send contact information to smadvisor@searshc.com so that they can car reach out to you personally. Keep us posted on your progress after contacting the Sears Cares team and let us know if y…
  13. Home & Family I had a washing machine installed and the installers damaged the floor. A damage claim was put in and someone came out to look at it and they stated that we would hear something back from someone. this has been several months and we have heard nothing. I would like my floor fixed.

    Hi garnerj013! Welcome to the MySears Community! We appreciate you posting in our Community and letting us know of this issue. I am very sorry that you have been waiting this length of time for …
  14. Saving Money Did not receive the item I ordered, how do I get my order corrected?

    Hi DoreJT! Welcome to the MySears Community! I am sorry to hear that you had not received the item you had ordered. There could be a few reasons as to why this has happened and would like to put…
  15. Home & Family EPA Recognizes Sears Holdings With 2014 ENERGY STAR(R) Partner Of The Year - Sustained Excellence Award!

    This is great news! My sister just purchased an energy-efficient washer and dryer with their tax money and love them! They have been having issues with their well water level and high electric bills s…
  16. Home & Family Apparently incompetent repair personnel, and shoddy customer service.

    Hi bobhock, I am so sorry to hear that you are still awaiting contact. We appreciate you updating us on this issue and have forwarded to the Sears Cares team for immediate attention. Thank you a…
  17. Home & Family Only 5 months after warranty I have the famous F2E2 on my top of the line Kenmore Elite dishwasher. What do I do?

    Hi Erick6! Welcome to the MySears Community! We appreciate you reaching out to our Experts! I have forwarded your concerns so that they can help with troubleshooting methods with you to try. …
  18. Food & Cooking Clean light keeps flashing on my Kenmore Elite dishwasher. Is there a filter that I can clean?

    Hi cdlove! We appreciate you reaching out for assistance and have forwarded your concerns to our Sears Appliance Experts. Is your model a Kenmore Elite too? Once one of our Experts responds I…
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