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  1. Liked this: Home & Family Hi there. I paid the remaining balance of my layaway on Monday. The website said it would take 1 business day to post. This was fine because I didn't want the dishwasher delivered until Thursday. I figured the worst that could happen would be I would have to pick it up at a store. When I pressed the "make payment" button, the system showed the payment for one second and then an error message popped up that said "temporarily unavailable." I didn't want to make another payment so I called my bank immediately. They said that yes, the funds were removed from my account and it was up to sears to capture the payment-that I couldn't cancel the payment via the bank. Tuesday, I called sears customer service. The rep was nice, apologized and said he would put me on hold to talk to a manager. He returned, said the manager said it typically takes 1-2 business days for internet payments to post. Also, that it would show I paid the balance in full by the end of business yesterday. Today I called again as the payment is still out of my bank account. I was put on hold so the rep could talk to a manager. I explained that I would like to talk to a manager because I was told that the payment would post by end of business yesterday-day 2 of the "1-2 day" posting period. The case manager was aggressive and rude. Argumentative and unprofessional. I imagine that if she paid 560 dollars for an appliance, she would be eager to resolve a potential computer glitch on Sears end as well. PS. THOSE calls should be recorded, as she interrupted me several times as I tried to explain that I'm concerned the payment of 405.81 is in limbo. Just rude. Anyway, I asked to speak to a manager after the CM told me it was 3-5 business days to post. This is unreasonable. It was taken out of my bank account immediately...I feel like I'm just being given random days to wait and see if Sears ever gets the payment. The CM told me she was the highest manager " on the line" and that if I wanted to speak to someone else, I should "hang up, call back and ask for someone else." Nice. I realize that this generation of employees aren't truly dedicated to customer service-but come on. I've been in the service industry for years. If I treated someone with her amount of disrespect, I'd be sacked immediately. I searched for an escalation number and found one. I called to speak with another CM. Although he was nice, he was completely unable to direct me to an IT department to report a potential bug, tell me what the sears system says about my phone call yesterday, or give me an explanation as to why the online payment center says 1 day to post, why the CSR I talked to yesterday said 1-2 days, why the CM I talked to today said 3-5 days...I even offered to have someone call my bank to confirm the payment is out there, waiting for sears to capture it so it may motivate someone to research it. I made the payment on Monday because I need the dishwasher tomorrow. Had the website said "it will take 5 business days to post this payment", I would have made the final payment last Monday. But, it has always said 1 day to post. My brother will be here tomorrow to install the dishwasher. I will even pick it up myself at a store somewhere. I just don't want the run around anymore. It ruins my day. Thank you for listening. Please help.

    Nflpaypay1, Hi, my name is Brian with the Sears Cares team. We're sorry to hear of the trouble you have experienced with submitting your layaway payment as well as with the less than helpful phone …
  2. Liked this: Food & Cooking In Nov 2013, I purchased a Kenmore oven 790-48832901. After visits from two Sears repairmen, replaceing the Control Board and hours of trying, the oven does not bake correctly.

    I have been contacted and we are moving toward a positive solution thanks to the response from Sears Cares Team.
  3. Liked this: Food & Cooking In Nov 2013, I purchased a Kenmore oven 790-48832901. After visits from two Sears repairmen, replaceing the Control Board and hours of trying, the oven does not bake correctly.

    Thanks for your quick response. I have been contacted and we are in process of working out an oven exchange which allows me to upgrade as long as I pay the difference in price. I was impressed with a…
  4. Liked this: Home & Family Hi there. I paid the remaining balance of my layaway on Monday. The website said it would take 1 business day to post. This was fine because I didn't want the dishwasher delivered until Thursday. I figured the worst that could happen would be I would have to pick it up at a store. When I pressed the "make payment" button, the system showed the payment for one second and then an error message popped up that said "temporarily unavailable." I didn't want to make another payment so I called my bank immediately. They said that yes, the funds were removed from my account and it was up to sears to capture the payment-that I couldn't cancel the payment via the bank. Tuesday, I called sears customer service. The rep was nice, apologized and said he would put me on hold to talk to a manager. He returned, said the manager said it typically takes 1-2 business days for internet payments to post. Also, that it would show I paid the balance in full by the end of business yesterday. Today I called again as the payment is still out of my bank account. I was put on hold so the rep could talk to a manager. I explained that I would like to talk to a manager because I was told that the payment would post by end of business yesterday-day 2 of the "1-2 day" posting period. The case manager was aggressive and rude. Argumentative and unprofessional. I imagine that if she paid 560 dollars for an appliance, she would be eager to resolve a potential computer glitch on Sears end as well. PS. THOSE calls should be recorded, as she interrupted me several times as I tried to explain that I'm concerned the payment of 405.81 is in limbo. Just rude. Anyway, I asked to speak to a manager after the CM told me it was 3-5 business days to post. This is unreasonable. It was taken out of my bank account immediately...I feel like I'm just being given random days to wait and see if Sears ever gets the payment. The CM told me she was the highest manager " on the line" and that if I wanted to speak to someone else, I should "hang up, call back and ask for someone else." Nice. I realize that this generation of employees aren't truly dedicated to customer service-but come on. I've been in the service industry for years. If I treated someone with her amount of disrespect, I'd be sacked immediately. I searched for an escalation number and found one. I called to speak with another CM. Although he was nice, he was completely unable to direct me to an IT department to report a potential bug, tell me what the sears system says about my phone call yesterday, or give me an explanation as to why the online payment center says 1 day to post, why the CSR I talked to yesterday said 1-2 days, why the CM I talked to today said 3-5 days...I even offered to have someone call my bank to confirm the payment is out there, waiting for sears to capture it so it may motivate someone to research it. I made the payment on Monday because I need the dishwasher tomorrow. Had the website said "it will take 5 business days to post this payment", I would have made the final payment last Monday. But, it has always said 1 day to post. My brother will be here tomorrow to install the dishwasher. I will even pick it up myself at a store somewhere. I just don't want the run around anymore. It ruins my day. Thank you for listening. Please help.

    Hi! I thought I accidentally posted on the wrong thread. So posted again. Thank you for replying so quickly. I don't want a layaway refund, I want the final payment of 405.81 to be posted by Sears …
  5. Liked this: Home & Family Hi there. I paid the remaining balance of my layaway on Monday. The website said it would take 1 business day to post. This was fine because I didn't want the dishwasher delivered until Thursday. I figured the worst that could happen would be I would have to pick it up at a store. When I pressed the "make payment" button, the system showed the payment for one second and then an error message popped up that said "temporarily unavailable." I didn't want to make another payment so I called my bank immediately. They said that yes, the funds were removed from my account and it was up to sears to capture the payment-that I couldn't cancel the payment via the bank. Tuesday, I called sears customer service. The rep was nice, apologized and said he would put me on hold to talk to a manager. He returned, said the manager said it typically takes 1-2 business days for internet payments to post. Also, that it would show I paid the balance in full by the end of business yesterday. Today I called again as the payment is still out of my bank account. I was put on hold so the rep could talk to a manager. I explained that I would like to talk to a manager because I was told that the payment would post by end of business yesterday-day 2 of the "1-2 day" posting period. The case manager was aggressive and rude. Argumentative and unprofessional. I imagine that if she paid 560 dollars for an appliance, she would be eager to resolve a potential computer glitch on Sears end as well. PS. THOSE calls should be recorded, as she interrupted me several times as I tried to explain that I'm concerned the payment of 405.81 is in limbo. Just rude. Anyway, I asked to speak to a manager after the CM told me it was 3-5 business days to post. This is unreasonable. It was taken out of my bank account immediately...I feel like I'm just being given random days to wait and see if Sears ever gets the payment. The CM told me she was the highest manager " on the line" and that if I wanted to speak to someone else, I should "hang up, call back and ask for someone else." Nice. I realize that this generation of employees aren't truly dedicated to customer service-but come on. I've been in the service industry for years. If I treated someone with her amount of disrespect, I'd be sacked immediately. I searched for an escalation number and found one. I called to speak with another CM. Although he was nice, he was completely unable to direct me to an IT department to report a potential bug, tell me what the sears system says about my phone call yesterday, or give me an explanation as to why the online payment center says 1 day to post, why the CSR I talked to yesterday said 1-2 days, why the CM I talked to today said 3-5 days...I even offered to have someone call my bank to confirm the payment is out there, waiting for sears to capture it so it may motivate someone to research it. I made the payment on Monday because I need the dishwasher tomorrow. Had the website said "it will take 5 business days to post this payment", I would have made the final payment last Monday. But, it has always said 1 day to post. My brother will be here tomorrow to install the dishwasher. I will even pick it up myself at a store somewhere. I just don't want the run around anymore. It ruins my day. Thank you for listening. Please help.

    Hi there, Nflpaypay1! Thanks for reaching out on MySears today! I am sorry you are having such troubles with your layaway payment refund. The SearsCares team will be happy to follow up on that with…
  6. Liked this: Home & Family We have an older Kenmore washer w/ dryer stacked on top (dryer model # 417.69042991), and have been informed that the washer bearings are failing. We'd like to keep the dryer, since it just got serviced a few months ago and is doing great. Are there washers available now on which we can stack the old dryer?

    Hello Marcus and thank you for your question. Unfortunately, with all the years that have passed and the design changes of the washers now, it's highly unlikely that any of the washers now, will accom…
  7. Liked this: Home & Family model#795.71053 - bottom of freezer with build up of thick ice on defrost pan . otherwise seems to work fine. any way to confirm proper function of defrost/evaporation cycling of the unit?? no error codes seen on display.

    Normally when the icing condition is only at the bottom section, it will indicate the drain has frozen closed. In this case, you can turn the unit off or disconnect the power for 24 hours and leave th…
  8. Liked this: Food & Cooking On March 6, 2014 @ appoximately 1415 hours, I assisted my 81 year old mother in a microwave purchase from Sears 999 Pasedena Blvd, Pasadena, TX 77506. A Sears store merchandise employee (later Identified by Sears manager Ms. Cruz *****), as ARON brought out a microwave in a box that was clearly badly damaged. I requested from ARON that the microwave be replaced by one that was not in a damaged box. ARON replied that that was the only one available. My 81 year old mother and I took it home and found the front glass door shattered. We returned asking for a manager to identify the employee that refused to replace the microwave. Manager **** said his name was ARON and exchanged the damaged microwave with one that was not in a damaged box. I will suggest that ARON,(correct spelling unknown), be mandated time off equal to the cost of this item, (Kenmore Model # 405.72122310), being $139.00 before tax or dismissed & told he should seek employment outside of customer service. Mr. T***

    Hi there, Telco! Thanks so much for sharing your feedback on your most recent shopping trip. I am sorry to hear you were not taken care of on your first trip, but that the store manager was able to …
  9. Liked this: Outdoors Craftsman Lawn Tractor 917.275021 no electrical no start cannot figure this out! It has a Kohler motor CV675S and is a GT3000 model mower. It has run great. I was out mowing the other day and lost all power. Mower shut down completely motor quit running when was at full throttle. When I turned the key it was dead...nothing. Turned the key to see if battery died and no headlights turned on. Opened up hood and wiggled wires and electric came back lights came on mower started, ran, then died. Swapped out batteries did not help. Checked voltage at starter selenoid and 12 volts fine. Jumped selenoid and mower acted like it would start. Does not make sense that lights would not work if selenoid was bad. Before I replace selenoid, any other ideas? The headlights used to come on without the mower running, so not idea what up. Any help sincerely appreciated.

    Hi ferretface, There is a fuse that is located inline from the solenoid to the ingition switch. If the fuse is blown you will have power at the solenoid but no other circuits are powered up. The fu…
  10. Liked this: Food & Cooking How do I get the number to the district manager Mr O'N. ?

    Hello arleane1, We appreciate you taking the time to share with us about this issue with your stove and for letting us know how you were treated when you reached out for our assistance. My name is…
  11. Liked this: Home & Family Kenmore Elite dishwasher is experiencing the F2E2 error. Looking for repair info.

    I was able to replace two crimp clamps with two hose clamps. The dishwasher is running right now. I'll keep an eye on it, but it appears to be running as expected. Thanks for all your help!
  12. Liked this: Home & Family how can I email ceo about how it takes sears more than a month to try to fix a refrigerator under warranty.

    Hello navme, Thanks for letting us know that your refrigerator repair situation and we apologize for the level of customer service rendered in reference to your service appointment. My name is Ed…
  13. Liked this: Home & Family I had a washing machine installed and the installers damaged the floor. A damage claim was put in and someone came out to look at it and they stated that we would hear something back from someone. this has been several months and we have heard nothing. I would like my floor fixed.

    Hello garnerj013! My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for bringing this matter to our attention regarding your damage claim. We certainly can see why…
  14. Liked this: Home & Family Apparently incompetent repair personnel, and shoddy customer service.

    Hi bobhock! We thank you for letting us know about this. We apologize for your continued frustrations. We have forwarded your post over to our case management team for review. Again, we do apolo…
  15. Liked this: Home & Family Sears Mattress Warranty- What is the deal?

    Hello ChrisBD! We appreciate you bringing this matter to our attention. We truly understand your frustrations with the mishaps that occurred with your mattress. We have forwarded your post over to …
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