Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Liked this: Home & Family Sears Mattress Warranty- What is the deal?

    Dear ChrisBD, Thank you for posting your most recent experience about your mattress and the attempt in getting it replaced. We strive to provide our members with the top quality mattress and can s…
  2. Liked this: Home & Family Sears Mattress Warranty- What is the deal?

    Hi there, ChrisBD! Welcome to MySears! I am glad you dropped by today to share your feedback. I am sorry to hear you have had such troubles with that mattress replacement. I have forwarded your con…
  3. Liked this: Home & Family Apparently incompetent repair personnel, and shoddy customer service.

    Hello bobhock! We thank you for bringing this delay in contact to our attention. We are truly sorry that you’ve not been able to get in touch with your case manager directly. We will forward your…
  4. Liked this: Home & Family I ordered a Refrigerator, came in dented and I filed a claim with the delivery team. What do I do next? I have a claim number, but the fridge still sits there, am i ging to get my money back or a new fridge!?

    Cinthia-Irizarri, Thank you for taking the time to provide us with the information about your refrigerator. My name is Jack and I am with the Sears Cares Escalations Team. Please accept our apolog…
  5. Liked this: Home & Family Only 5 months after warranty I have the famous F2E2 on my top of the line Kenmore Elite dishwasher. What do I do?

    Erick6, a water leak under the unit could the the cause for the error. Repairing the leak may correct this problem. The information listed by Fred is very good. The issue with the F2/E2 error code on …
  6. Liked this: Home & Family NEVER! EVER!! EVER!!! AGAIN!!! will I shop at Sears... I don' care if they offer me a personal shopping trip all expenses paid by ol Eddie the CEO himself!!! Never have I dealt with more incompetent people before. I called to schedule a dryer repair (Kenmore Elite) I will save everyone the bloody details...but after speaking to a manager and 6 "customer service" (bahahahahaha sorry title should be I'll transfer you so you can give your name, number, address, email AGAIN and waste your time with another idiot who doesn't know WTF they are talking about either!) my 2 year old new dryer still sits un repaired! I have not been this mad since well NEVER have I been this mad!!!!!

    Dear 4boysnthequeen, Thank you for letting us know about the situation with your dryer. Its our goal to provide top quality appliances and member service and can see you are dissatisfied with both…
  7. Liked this: Home & Family NEVER! EVER!! EVER!!! AGAIN!!! will I shop at Sears... I don' care if they offer me a personal shopping trip all expenses paid by ol Eddie the CEO himself!!! Never have I dealt with more incompetent people before. I called to schedule a dryer repair (Kenmore Elite) I will save everyone the bloody details...but after speaking to a manager and 6 "customer service" (bahahahahaha sorry title should be I'll transfer you so you can give your name, number, address, email AGAIN and waste your time with another idiot who doesn't know WTF they are talking about either!) my 2 year old new dryer still sits un repaired! I have not been this mad since well NEVER have I been this mad!!!!!

    Welcome, 4boysnthequeen! Thanks for reaching out on MySears today. I am so sorry to hear you are having such troubles getting your dryer repaired. The SearsCares team will be happy to assist and ma…
  8. Liked this: Home & Family Got my delivery date wrong - and now there is absolutely no one to call except a call center in India that transferred me to another call center in India that cannot do a thing about it. No one to call to make this right. Stinks.

    Hello Disappointed-in-CA, We apologize for the troubles you've experienced with your delivery date. I can see that this has been frustrating for you and would like to offer you our assistance. We w…
  9. Liked this: Home & Family Any question. Any problem. We're always here for you? Always, but within 72 hours??

    Hey, Disappointed! I responded to your thread

    Liked this: Home & Family Got my delivery date wrong - and now there is absolutely no one to call except a call center in India that transferred me to another call center in India that cannot do a thing about it. No one to call to make this right. Stinks.

    Hi there, Disappointed-in-CA! Thanks for visiting MySears today! I am sorry to hear about your delivery. I know how frustrating a missed delivery can be. I have passed your comment along to the Se…
  10. Liked this: Home & Family What Happened to the Craftsman Sockets on Sears.com??????

    Thanks for the update, GTM. Appreciate you sharing all this info! We made some category changes to the site, but are considering bringing back a few of the old in the near future. You may want to…
  11. Liked this: Home & Family What Happened to the Craftsman Sockets on Sears.com??????

    It took a while to find the way to where the open stock catalog was located but I eventually found it under the "Parts & Services" pull down menu on the Sears.com home page. Whew! The open st…
  12. Liked this: Home & Family What Happened to the Craftsman Sockets on Sears.com??????

    Hey GTM! Always nice to see you! Hope all is well! We received a reply from the Tools team about those sockets. The the sizes themselves aren’t discontinued. You will now get Dual-Marked Socke…
  13. Liked this: Home & Family Only 5 months after warranty I have the famous F2E2 on my top of the line Kenmore Elite dishwasher. What do I do?

    Thank you for the updated information. Cleaning the connections and the unit working indicates that the connections were the problem. If the water seems to be dripping from the inside of the door pa…
  14. Liked this: Heroes at Home Hey there. I have a problem with my Craftsman 1/2 HP garage door opener (Moder #: 139.53915DM, Serial #: 03436100725) shutting and the only way it will shut is if I hold down the wall switch. I'm gonna fix this today if it kills me lol. I know I won't get a response today since it's Sunday, but I decided to put my issue here just in case someone else hase this specific issue I don't see on any of the garage door problem questions. The sensor lights do not light up no matter which way they are connected to the opener. The learn button blinks once when the sensors are connected telling me they are damaged/not connected. When I loop the sensor circuit, it blinks twice, telling me the wires are reversed. Any input would be most appreciated.

    If the sensor lights do not light at all then the usual suspect would be power to the sensor. If the wiring and connections are correct both the sending and recieving sensors should glow steady. The…
  15. Liked this: Home & Family My sears garage door opener will not close. The sensor lights are both green. The light on the back of the unit flashes five times, stops, and repeats. Please give suggestions.

    The light blinking 5 timess indicates the RPM sensor or motor overload has tripped. The problem is likely with the motor or gears. Does the door open easially? You can try to release the trolley ma…
  16. Liked this: Home & Family Posted my issue with a double charge on my credit card for a dryer, the double charge was because sears website cannot figure out which states should charge for installation. Called multiple times. A Sarah called to say that she called my local store who delivered my dryer as they are supposed to credit me and she would follow up. Big surprise still no credit or follow up. When I called again today , twice, one person just disconnect while on hold for 20 minutes, the next one first had the nerve to tell me to.call the store. I BOUGHT IT ONLINE WHY DO I HAVE TO CALL A STORE

    Dear mdl96789, My apologies for my error. We have received your email address and will have a case manager contact you regarding this issue where your credit card was doubled charged when you order…
  17. Liked this: Home & Family Only 5 months after warranty I have the famous F2E2 on my top of the line Kenmore Elite dishwasher. What do I do?

    The issue with the F2/E2 error code on these models is caused by moisture. There are two areas that were identified as areas of concern that are causing the error. First the connection in the console …
  18. Liked this: Home & Family Only 5 months after warranty I have the famous F2E2 on my top of the line Kenmore Elite dishwasher. What do I do?

    we're also 10 months out of warranty and had the F2E2 error show up. I opened the machine and cleaned the corrosion off the board and connectors with some rubbing alcohol. I reconnected things and i…
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