- Pompano Beach, FL
- 2 answers
- 1 post
- 0 comments
- 0 reviews
It's not a delivery it's a repair on a warrantee item... They have not shown up for 4 scheduled apps. The one person who did show up said he didn't have time to fix...
General I'll tell you what I have found out. Their customer service people are terrible. Across the board. There is no continuity of care at all and it makes for a seriously frustrating experience. Totally patronizing and they have no idea what they are talking about. They made mistake after mistake with me and I was never able to talk to someone who could actually take care of my problem (which was their fault in the first place). Don't shop online with them, just go to a store. But if you do, watch out, their iPods (his word not mine, it was actually an iPad) might not be working so they will have to 'resort' to their old IBM systems.
In store is just as bad.... They just refer you to a contact center, and you spend hours on hold a d being transferred around... They don't solve issues, just hope you will give up