1. Home & Family I would like more assistance with my Case #2291654. The Beautyrest mattress I purchase din October 2013 is clearly defective with an inch+ sag on both sides (we are not overweight!) I have the sales receipt and the silk tag and photos, but the law tag was removed and discarded . I was told I have no options for replacement because the law tag was removed (the consumer CAN remove it). I removed the tag assuming the product I purchased from Sears would be good but it is clearly defective. Help! Who can I contact to resolve this issue? Claims department suggested the Executive Relations office

    .... Good to know! Sears is now fixing situations where the customer is removing warranty information and throwing it away, I wonder if they will do that with appliances also? No warranty infor…
  2. Outdoors Do you guys sell hoodie buddies?

    Be careful of the sellers from the MarketPlace. Think of guys selling out of their car trunks and you have the types selling on Sears. If you do order, use a Visa, MasterCard or some card you can easi…
  3. Home & Family I would like more assistance with my Case #2291654. The Beautyrest mattress I purchase din October 2013 is clearly defective with an inch+ sag on both sides (we are not overweight!) I have the sales receipt and the silk tag and photos, but the law tag was removed and discarded . I was told I have no options for replacement because the law tag was removed (the consumer CAN remove it). I removed the tag assuming the product I purchased from Sears would be good but it is clearly defective. Help! Who can I contact to resolve this issue? Claims department suggested the Executive Relations office

    .... I'm not so sure I'd give false hopes. The warranty has been voided, unless they've changed the rules somewhere along the line. But I doubt it, this was just reaffirmed last month. ....
  4. Home & Family I would like more assistance with my Case #2291654. The Beautyrest mattress I purchase din October 2013 is clearly defective with an inch+ sag on both sides (we are not overweight!) I have the sales receipt and the silk tag and photos, but the law tag was removed and discarded . I was told I have no options for replacement because the law tag was removed (the consumer CAN remove it). I removed the tag assuming the product I purchased from Sears would be good but it is clearly defective. Help! Who can I contact to resolve this issue? Claims department suggested the Executive Relations office

    .... Why on earth did you remove that? It's under all the coverings, yes you can remove it. But under most mattress warranties you have yo have it either still in your possession or attached to the…
  5. Home & Family how do I track delivery by OTH?

    .... These are the rules for the Marketplace. So if it is a Marketplace order the vendor should of emailed you the tracking. "If you are using OTH carriers to ship, you are required to email the…
  6. Home & Family how do I track delivery by OTH?

    .... Is this a Marketplace order? Who is the vendor? ....
  7. Saving Money WHERE CAN I FILE A COMPLAINT ABOUT SEARS CUSTOMER SERVICE FLOOR MANAGER "MILTON"

    From some of the stuff I've read lately, it seems both chat and some dedicated case managers have been outsourced. It is almost as if they don't fully understand the American way of speaking. Take it …
  8. Home & Family Hahaha! Check out the shipping!!

    http://www.sears.com/sling-copter-flier-led-flyer-amazing-arrow-helicopter-light-up/p-SPM9936491819?prdNo=4&blockNo=54&blockType=G54
  9. Home & Family Why would my online order be not returnable?

    Sorry or any confusion, I removed my comments myself. I was going to replicate a search I had done with the Marketplace. Those items are now gone. Since the items weren't there any longer - it prob…
  10. Home & Family So One Click LLC - onclickllc, has a bunch of bad reviews, now this has been added!

    .... In reply to gbenci01, . I KNOW!!! I found that the first day I was looking him up! HAHAHA! I was going to post the whole thing, but I knew I'd be slapped down and a snarky email sent to me b…
  11. Home & Family One Click LLC - oneclickllc

    Opps! I think that should be cited, oh well. When can we edit again?
  12. Home & Family So One Click LLC - onclickllc, has a bunch of bad reviews, now this has been added!

    Opps! That should be oneclickllc, up there.
  13. Home & Family One Click LLC - oneclickllc

    I basically put this out there for help with chargebacks. On another site his contract with Sears is sited. Well, his contract is broken by his own failure to provide merchandise he has in stock - and…
  14. Home & Family Does Sears even plan on giving me my money back? Im tired of getting the runaround on the order I cancelled on 2/7/14. Im tired of calling Sears everyday to hear a different answer. Looks like they cant even tell me if Im going to get my 1+k back. Now I have to call my bank and tell them Sears has their payment. Because of this mishap I had to purchase another washer and dryer that was even more expensive just because I didnt want to fight with Sears anymore. I trusted that my money would be returned to me, but it hasnt. Your store still has the product yet my money is floating in outerspace. Thanks for making my life just a little harder to handle.

    Why on earth would it take 14 business days to get a refund? Seriously? Even if Sears Holdings has to write a check and send it snail mail, it should not take 14 business days for a refund of the cust…
  15. Home & Family Does Sears even plan on giving me my money back? Im tired of getting the runaround on the order I cancelled on 2/7/14. Im tired of calling Sears everyday to hear a different answer. Looks like they cant even tell me if Im going to get my 1+k back. Now I have to call my bank and tell them Sears has their payment. Because of this mishap I had to purchase another washer and dryer that was even more expensive just because I didnt want to fight with Sears anymore. I trusted that my money would be returned to me, but it hasnt. Your store still has the product yet my money is floating in outerspace. Thanks for making my life just a little harder to handle.

    Skip right over Sears and go directly to your bank and do a chargeback. From years of reading comments on this site that is the best way to do it. Remember you only have so many days to file a dispute…
  16. Saving Money I ordered a gun safe 600+ dollars and received a flimsy cabinet 150 tops. Called sears customer service who had me contact market place vendor. Here is their "business" response. Needless to say, it's beyond getting my money back at this point. Shame on Sears for endorsing such a company. I've been with Sears 20+ years. I will be filing a very detailed Presidential complaint. On Jan 22, 2014, at 3:05 PM, admin@oneclickllc.com wrote: Jason, To inform you we will not answer anymore communication with this customer as what we have told them is not sinking in, time and time again. This customer seems to think they are in control. See conversation below for specifics!!! This one is as far out in left field as they come. Take all legal action necessary as this customer is severely confused on the law of purchasing online not understanding company policies apply when order is submitted. This customer seems to think her order was not sent when we have supporting documentation showing it was. Order was fulfilled and possibly wrong item was sent as you know happens time to time we are all human well not this customer. Customer fails to understand you can't cancel a order once you receive the item sounds very much like a Scam to us. If they were not trying to Scam us they would have done what every other customer does and returned item and received a refund. Proceed with full guidelines of the law. Again remember everyone is a attorney when it is convenient. haha Enjoy :)

    http://www.sears.com/textrade-6-inch-responsive-memory-foam-mattress-full/p-SPM10292957119?prdNo=4&blockNo=4&blockType=G4
  17. Saving Money I ordered a gun safe 600+ dollars and received a flimsy cabinet 150 tops. Called sears customer service who had me contact market place vendor. Here is their "business" response. Needless to say, it's beyond getting my money back at this point. Shame on Sears for endorsing such a company. I've been with Sears 20+ years. I will be filing a very detailed Presidential complaint. On Jan 22, 2014, at 3:05 PM, admin@oneclickllc.com wrote: Jason, To inform you we will not answer anymore communication with this customer as what we have told them is not sinking in, time and time again. This customer seems to think they are in control. See conversation below for specifics!!! This one is as far out in left field as they come. Take all legal action necessary as this customer is severely confused on the law of purchasing online not understanding company policies apply when order is submitted. This customer seems to think her order was not sent when we have supporting documentation showing it was. Order was fulfilled and possibly wrong item was sent as you know happens time to time we are all human well not this customer. Customer fails to understand you can't cancel a order once you receive the item sounds very much like a Scam to us. If they were not trying to Scam us they would have done what every other customer does and returned item and received a refund. Proceed with full guidelines of the law. Again remember everyone is a attorney when it is convenient. haha Enjoy :)

    http://www.amazon.com/Textrade-6-Inch-Responsive-Memory-Mattress/dp/B00AE6PQF4
  18. Saving Money I ordered a gun safe 600+ dollars and received a flimsy cabinet 150 tops. Called sears customer service who had me contact market place vendor. Here is their "business" response. Needless to say, it's beyond getting my money back at this point. Shame on Sears for endorsing such a company. I've been with Sears 20+ years. I will be filing a very detailed Presidential complaint. On Jan 22, 2014, at 3:05 PM, admin@oneclickllc.com wrote: Jason, To inform you we will not answer anymore communication with this customer as what we have told them is not sinking in, time and time again. This customer seems to think they are in control. See conversation below for specifics!!! This one is as far out in left field as they come. Take all legal action necessary as this customer is severely confused on the law of purchasing online not understanding company policies apply when order is submitted. This customer seems to think her order was not sent when we have supporting documentation showing it was. Order was fulfilled and possibly wrong item was sent as you know happens time to time we are all human well not this customer. Customer fails to understand you can't cancel a order once you receive the item sounds very much like a Scam to us. If they were not trying to Scam us they would have done what every other customer does and returned item and received a refund. Proceed with full guidelines of the law. Again remember everyone is a attorney when it is convenient. haha Enjoy :)

    My feeling is this vendor takes orders then turns around and orders from Amazon or QVC or someplace like that. From oneclickllc "Your order may also be sent directly from our 22 suppliers!"
  19. Saving Money I ordered a gun safe 600+ dollars and received a flimsy cabinet 150 tops. Called sears customer service who had me contact market place vendor. Here is their "business" response. Needless to say, it's beyond getting my money back at this point. Shame on Sears for endorsing such a company. I've been with Sears 20+ years. I will be filing a very detailed Presidential complaint. On Jan 22, 2014, at 3:05 PM, admin@oneclickllc.com wrote: Jason, To inform you we will not answer anymore communication with this customer as what we have told them is not sinking in, time and time again. This customer seems to think they are in control. See conversation below for specifics!!! This one is as far out in left field as they come. Take all legal action necessary as this customer is severely confused on the law of purchasing online not understanding company policies apply when order is submitted. This customer seems to think her order was not sent when we have supporting documentation showing it was. Order was fulfilled and possibly wrong item was sent as you know happens time to time we are all human well not this customer. Customer fails to understand you can't cancel a order once you receive the item sounds very much like a Scam to us. If they were not trying to Scam us they would have done what every other customer does and returned item and received a refund. Proceed with full guidelines of the law. Again remember everyone is a attorney when it is convenient. haha Enjoy :)

    I see it's oneclickllc, I'll have to go see the storefront they have.
  20. Saving Money I ordered a gun safe 600+ dollars and received a flimsy cabinet 150 tops. Called sears customer service who had me contact market place vendor. Here is their "business" response. Needless to say, it's beyond getting my money back at this point. Shame on Sears for endorsing such a company. I've been with Sears 20+ years. I will be filing a very detailed Presidential complaint. On Jan 22, 2014, at 3:05 PM, admin@oneclickllc.com wrote: Jason, To inform you we will not answer anymore communication with this customer as what we have told them is not sinking in, time and time again. This customer seems to think they are in control. See conversation below for specifics!!! This one is as far out in left field as they come. Take all legal action necessary as this customer is severely confused on the law of purchasing online not understanding company policies apply when order is submitted. This customer seems to think her order was not sent when we have supporting documentation showing it was. Order was fulfilled and possibly wrong item was sent as you know happens time to time we are all human well not this customer. Customer fails to understand you can't cancel a order once you receive the item sounds very much like a Scam to us. If they were not trying to Scam us they would have done what every other customer does and returned item and received a refund. Proceed with full guidelines of the law. Again remember everyone is a attorney when it is convenient. haha Enjoy :)

    Seriously? Hahaha! Who was the vendor? Trying to scare you with the LAW! Haha, I don't think this vendor read the contract when they signed up to sell on Sears. Let us know what happens, we enjoy the …
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