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  1. Liked this: Home & Family where can i complain about the repair services offered by sears?

    If you ever need warranty service from sears, forget about it! Sears has the worst service customer ever--they will not solve a single problem for you. My lawn mower broke and is under warranty and se…
  2. Liked this: Home & Family where can i complain about the repair services offered by sears?

    What a fake forum! Love the "immediate" response asking for more contact information. You will then get an email saying that you will be assigned a case worker. Well it has been several days and no …
  3. Liked this: Saving Money I'd like to file a complaint against Sears with the Better Business Bureau. They don't honor the terms of their protection agreements. Do I file in my county or the county where their headquarters is located?

    The problem is that the BBB has no power, and will not downgrade any business that pays dues to them. People have realized that the BBB is not a reliable way to rate a business (just as you can not tr…
  4. Liked this: Home & Family I had an extremely frustrating experience with the delivery of my Frigidaire Refrigerator. I purchased the refrigerator on February 10th and delivery was scheduled for February 25th. When the delivery/installation team arrived, they were very rude with regard to getting the refrigerator into the house. They claimed that it was never going to fit, however the refrigerator they removed was larger dimensionally than the new one. Upon getting the new unit in, after scratching my walls on the way they proceeded to tell me that all the hardware was not with the refrigerator. They commenced to remove screws that were holding the skin on the box to use elsewhere, claiming that these were only aesthetics. When they tried to install the handles, the screws would not go in and the installer proceeded to force the screws by pounding and increasing torque on the power driver. The unit was now missing hardware and damaged by the treatment from the installer. They said I could keep the unit until a new one could be delivered but that I would need to sign the paperwork anyway. I refuse to accept a unit that not only had missing hardware but was completely damaged by the lack of care exhibited by the installer. I requested that they remove the unit and leave my premises. The one technician became very irate and demanding that I keep the unit. I requested that they reconnect my old unit but he cut the electric cord on it prior to ensuring that the new unit was complete and in working order. The installer proceeded to argue that the damage to my walls was not their responsibility and that he did not want that stated in any complaints. When speaking to customer service on the phone the best delivery they could give me was February 28th, which unfortunately was the one day I could not take off from work. So the next available day is Sunday March 1st. This is truly unacceptable customer service. I have had to figure out alternative methods of not losing food items that were in the refrigerator. Unfortunately, there have been substantial casualties due to the lack of care from installers that were obviously not trained properly and ill prepared to handle the job along with a customer service department that feels that a household can live without a refrigerator for a week. All the duress that my family has been put through because of the lack of customer care on the part of Sears is unacceptable. We paid good money for a refrigerator and we should not have to be exposed harassment and coercion by the delivery team and a pathetic response by customer service. I would like to hear from the CEO or someone with substantial authority to understand if they believe this to be proper operating procedures.

    Sears will be very sorry, and will assign a case manager who will offer you a small gift card to supposedly satisfy you. The damage claim will be assigned to their insurance company, who will deny and…
  5. Liked this: Home & Family Fool me once, shame on you

    If a credit is not immediately forthcoming, file a dispute with your credit card company. That will get your account credited more quickly than Sears will do it
  6. Liked this: Saving Money BEWARE: Shop your way rewards totals displayed at checkout are "estimates" and are off by as much as 36%

    If you have the receipt showing the points, small claims court may be a very valid option.
  7. Liked this: Home & Family Untimely repair date

    I'm just a former Sears customer, but I wanted you to know everyone can see your phone # and name. If you want my advice - call another repairman. Save yourself time, headache, and probably money. Goo…
  8. Liked this: Home & Family Who can help resolve a delivery issue when the customer care center staff are ineffective (to be kind)?

    I agree with Mike. You will not get any satisfaction with dealing with Sears Service. Unkept promises are the norm and all they do is offer lipservice to caring about their customers. Their actions…
  9. Liked this: Home & Family Who can help resolve a delivery issue when the customer care center staff are ineffective (to be kind)?

    Sears will be very sorry. They will apologize multiple times. They may even offer you a $25 gift card to compensate you for your lost time (which shows what they think about the value of the customers…
  10. Liked this: Home & Family Dissatisfaction with the customer service and management in furnace repair

    I have also been having a problem with Sears. I can't say anything except DON'T USE SEARS. I have emailed their corporate office twice telling them about an order of mine that was cancelled (not by …
  11. Liked this: Home & Family Why can't Sears ever show up for an appointment? They have made appointments twice and not shown!!!!

    Well, I was left on hold for another 20 minutes waiting for a supervisor to get on the line. NO one ever showed up. I finally hung up. Totally missing basic phone skills here and awareness. When y…
  12. Liked this: Home & Family How do I find a Sears employee who cares enough to resolve my problem with a horrible product Sears sold?

    Very well said! I have had nothing but headaches with Sears and I am in process of reporting them to the IL Attorney General.
  13. Liked this: Home & Family How do I find a Sears employee who cares enough to resolve my problem with a horrible product Sears sold?

    Finding a Sears employee who can resolve any problem would require you to find a magic bottle on an island and uncork a genie. When you are granted your wishes, please make the 1st one be that Sears a…
  14. Liked this: Home & Family Do you ever answer customer complaints??

    No one at Sears seems to have a clue as to what is going on! I made an online order on December 2 and was guaranteed shipping by December 6 and still have not received any updates. I've emailed and ca…
  15. Liked this: Home & Family Sears is the worst. After purchasing a service contract our our dishwasher, they canceled the appointment and in the interim have canceled our policy which happened to expire after the initial call. The second tier rep said that he was surprised, too, and couldn't believe they would do that. I am beyond frustrated with the failing Sears. We have always bought our appliances through them but will never buy anything there and will tell everyone we know. Based on the forums here, it is obvious that this is not a unique problem. They cannot service the contracts or appliances they sell so do not buy from them.

    After an initial email requesting more info, I just received a form email to contact the contracts department. What a joke. I have already been given the run around there. No one at Sears has any powe…
  16. Liked this: Home & Family bad service

    The TPMS valve assembly is very easy to damage when mounting and dismounting tires. Sadly Sears apparently did not take care when mounting your tires, and caused damage. They then denied any responsib…
  17. Liked this: Home & Family Ordered a dryer + parts on 11/2/13. 1st ‘your order is ready’ came on 11/3/13 that was for the hose and other parts. 2nd ‘your order is ready’ arrived on 11/5/13 for dryer & propane converter. 11/9/13 took out old dryer and drove 35 miles to get dryer, converter, + the rest. OOPS, no dryer, email sent in error. Told to wait for another ‘your order is ready’. It never came. No dryer, but Sears charged credit card (the only charge on card) we got the bill, but no dryer. I called on 11/18/13, sure enough dryer + converter is at store. Again we go to pick it up, they couldn’t find the propane thing, my husband said he wasn’t leaving until he got everything to install dryer, meaning we had to have the propane kit. So this manager went and brought out a propane kit. We had to hire a service guy to install propane kit, wrong kit - it won’t work on our dryer. I called Sears, explained we were given the wrong part, she says she can ship it, we’ll get it in 3-5 days, cost $10.99 for part and $79.99 shipping! Outrageous!!!! Your mistake in the 1st place and you’ll charge me $80 in shipping. Husband got in car and actually found the right part at another SEars store. But he couldn't return the wrong propane kit because his receipt was for another kit. Duh! I’ve bought a lot of appliances from Sears in the past, but never again. I promise. After reading some of these other posts, I think I got off lucky, so far. Your robotic answers are stupid and insulting to customers. I don’t want your ‘happy to assist you’ or ‘we’ll get back to you’ ****. I want nothing from any of you, but maybe someone will see some of these posts and not waste their time and money with your Sorry company. You do not know the meaning of customer service.

    If Sears really wanted to do the right thing, the customer would be given a refund of a large percentage of the money that they spent, seeing as the negligence of Sears caused them to make unneeded tr…
  18. Liked this: Saving Money ok i live four hours away from the nearsest anything and i need a new tv and would like to check out the lease option for one and sears do i have to go to the store to apply as i know that i do not qualify for a credit line i have tried already

    Whatever Sears says, don't believe it. If you think they are archaic for not having an on line app process, they really are behind the times for customer service. What am I saying? This company has no…
  19. Liked this: Home & Family How long sears keep in store pick orders?

    My advice would be to cancel the order, save yourself from the hassle that is Sears. Buyer beware! Go anywhere else, anywhere.
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