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  1. Home & Family Who can I call to get my refund on an ordered product that was cancelled by Sears? I have tried for 3 weeks with customer service and all that they can tell me is that a case maanger is looking into it. however, in the meantime wait a few more days and see what happens. After 3 weeks, issuing a credit to my credit card should not be difficult, and if it is, at least let me know what the problem is.