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  1. Home & Family Does the SearsCares team have to follow the same rules of time and space as every one else,or are they able to bend and stop it.Because their within 24hrs is different then ours. They may actually have this ability since they believed they could psychically have my contact information.I've been on here since the 11th(see Does Sears really care) and the only contact via email has been an incorrect page site.I went to church this morning and prayed I would go to my email acct. and see a response.You can imagine my disappointment. Come on guys, give me a break here,I've been given the run around for 2 months.This isn't You Scuffed My Floor Installing My Stove. This is major damage that was already investigated by Farmers, they only deny it due to FAULTY INSTALLATION on my A.C. Please Please Please help me.

  2. Home & Family Does Sears care?Let us all ponder this question as I relate one of the most disgraceful stories of Customer Service,(snicker) you may ever hear.This wasn't always the case, over the years I have had good 'ol reliable Sears install dishwashers,stoves,refrigerator all to great satisfaction.They also installed an air conditioning unit. An air conditioning unit that proceeded to flood 2 bedrooms,hallway, attic all the way through to garage ruining everything in it's dark brown water and mold path.My mother's insurance company(Farmers),(this is her reversed mortgaged home and she is an 80yr old invalid with cardiac and respiratory issues),dispatched a clean-up crew and A.C. repairman pronto. After calming my over-stressed 2yr no days off unpaid caregiver nerves with the soothing sounds of "Don't worry, you have plenty of coverage"I settled down,well at least I stopped sobbing and vomiting.This moment of relative calm was quickly shattered with the words IMPROPER INSTALLATION and hey, tough luck poor wretch who ha

  3. Home & Family Does Sears care?Let us all ponder this question as I relate one of the most disgraceful stories of Customer Service,(snicker) you may ever hear.This wasn't always the case, over the years I have had good 'ol reliable Sears install dishwashers,stoves,refrigerator all to great satisfaction.They also installed an air conditioning unit. An air conditioning unit that proceeded to flood 2 bedrooms,hallway, attic all the way through to garage ruining everything in it's dark brown water and mold path.My mother's insurance company(Farmers),(this is her reversed mortgaged home and she is an 80yr old invalid with cardiac and respiratory issues),dispatched a clean-up crew and A.C. repairman pronto. After calming my over-stressed 2yr no days off unpaid caregiver nerves with the soothing sounds of "Don't worry, you have plenty of coverage"I settled down,well at least I stopped sobbing and vomiting.This moment of relative calm was quickly shattered with the words IMPROPER INSTALLATION and hey, tough luck poor wretch who ha