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  1. Home & Family How do I contact Edward Lampert, Sears CEO, concerning the incompetence and callousness of Sears Customer Service concerning delivery/installation and warranty service?

    File an online complaint with the BBB. It was the only way I finally got their attention and got someone who could actually do anything. There are enough posts on this board that are consistent. If…
  2. Home & Family how do I post a complaint?

    File a complaint on line with the better business bureau. It's the only thing they listen to.
  3. Home & Family Why can't Sears ever show up for an appointment? They have made appointments twice and not shown!!!!

    2 weeks have past. No one has ever tried to contact me. Seems like your emails to your case manager go the same place as those sent from your customers.....INTO THE BLACK HOLE. No one at Sears…
  4. Home & Family How can you make a complaint about sears-repair

    Hope your situation turns out better than mine. I had an escalation number too.
  5. Home & Family How can I get an online order issue resolved when the customer service staff are rude and unhelpful?

    In a word....NO. If they didn't you wouldn't be posting here. It is embarrassing to read their insincere posts which are nothing more than going through the motions thinking that they are providing …
  6. Home & Family Who can help resolve a delivery issue when the customer care center staff are ineffective (to be kind)?

    I agree with Mike. You will not get any satisfaction with dealing with Sears Service. Unkept promises are the norm and all they do is offer lipservice to caring about their customers. Their actions…
  7. Home & Family How can you make a complaint about sears-repair

    You may live across the country, but your experience is no different than mine. You can read my experience about 2 calls that they didn't keep and didn't notify me. Yes, you are absolutely correct…
  8. Home & Family Why can't Sears ever show up for an appointment? They have made appointments twice and not shown!!!!

    I was contacted by Nadia in the executive office who was very apologetic for my experience. She confimed the appointment on Jan 2 and Jan 9. I asked why they needed two appointments, she said she wo…
  9. Health & Fitness Is it wrong of me to expect for Sears repair to show up for a scheduled appointment to complete work they had previously started? Today, December 24 2013, I was scheduled for a repairman to come out and complete the repair on my treadmill by installing parts ordered by a sears repairman on December 10. This appointmentment was setup by sears maintenance department exactly 14 days ago to complete the repair previously started. My appointment window was between 8am and 12pm. I called three times and was told during my first call that the repair would be out as chedule. I made my second call exactly 2.5 hours after the scheduled time had passed and was told that someone from the scheduling department would be calling me right back. After 1.5 hours of waiting I called back again and spoke to the shift supervisor Xavier and was told again that the routing department would be calling. Again, no one ever called . Who can I speak with to get a repairman out to complete the repair started?

    when you find a person at Sears who actually does anything please post the information. While i have an appliance problem, my experience is no different than yours. Seems to be a recurrent theme wit…
  10. Home & Family Why can't Sears ever show up for an appointment? They have made appointments twice and not shown!!!!

    Well, I was left on hold for another 20 minutes waiting for a supervisor to get on the line. NO one ever showed up. I finally hung up. Totally missing basic phone skills here and awareness. When y…
  11. Home & Family Why can't Sears ever show up for an appointment? They have made appointments twice and not shown!!!!

    I'm on the phone with the customer Care team now. They have left me on hold waiting for a supervisor. This is only my 4th call today. As expected, even though I was promised an appointment today, n…
  12. Home & Family Still waiting Sears... Still waiting. Care to wake up and provide some customer service????

    Your experience is no different than mine. My repair person was supposed to come a week ago to replace a part in my freezer. We waited all day and then he called saying that he would not make it and…