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  1. Liked this: Home & Family how do I post a complaint?

    File a complaint on line with the better business bureau. It's the only thing they listen to.
  2. Liked this: Home & Family Where are the employee's who believes in One call Resolution & actually follow through?

    Ok so I get a call back today from escalations, all they did is go over my issue but still no resolution. They state they will call me by close of business today with an answer as to whether they can …
  3. Liked this: Home & Family How can you make a complaint about sears-repair

    Hope your situation turns out better than mine. I had an escalation number too.
  4. Liked this: Home & Family Untimely repair date

    I'm just a former Sears customer, but I wanted you to know everyone can see your phone # and name. If you want my advice - call another repairman. Save yourself time, headache, and probably money. Goo…
  5. Liked this: Home & Family How can I get an online order issue resolved when the customer service staff are rude and unhelpful?

    In a word....NO. If they didn't you wouldn't be posting here. It is embarrassing to read their insincere posts which are nothing more than going through the motions thinking that they are providing …
  6. Liked this: Home & Family How can you make a complaint about sears-repair

    You may live across the country, but your experience is no different than mine. You can read my experience about 2 calls that they didn't keep and didn't notify me. Yes, you are absolutely correct…
  7. Liked this: Home & Family Why can't Sears ever show up for an appointment? They have made appointments twice and not shown!!!!

    I was contacted by Nadia in the executive office who was very apologetic for my experience. She confimed the appointment on Jan 2 and Jan 9. I asked why they needed two appointments, she said she wo…
  8. Liked this: Home & Family Who can help resolve a delivery issue when the customer care center staff are ineffective (to be kind)?

    Sears will be very sorry. They will apologize multiple times. They may even offer you a $25 gift card to compensate you for your lost time (which shows what they think about the value of the customers…
  9. Liked this: Home & Family Can I return a broken product that was deliver two weeks ago, but purchase more than 30 days ago

    Thank you for your reply. We just received an email informing that the technician appointment is schedule for Monday(january 13) instead of the previously agreed Saturday(january 11). I believe that t…
  10. Liked this: Home & Family Dissatisfaction with the customer service and management in furnace repair

    Get ahold of the Federal Trade Commission, file a complaint with them. Don't bother with the BBB, they rated SEars with a "B" even though they have 1000's of complaints on file. I guess companies can …
  11. Liked this: Home & Family What is the address where I can send a complaint letter?

    Federal Trade Commission, BBB, someone besides Sears.
  12. Liked this: Home & Family How to contact Office of President to file complaint?

    I have been in contact with someone in the exec. office for social media. Still have no info on if I will receive the item or a refund. Had to wait for UPS to track the only thing they ever received i…
  13. Liked this: Home & Family How can I get an online order issue resolved when the customer service staff are rude and unhelpful?

    It's now been 5 posts and 3 days later - yet no contact - how is that acceptable?
  14. Liked this: Home & Family How can I get an online order issue resolved when the customer service staff are rude and unhelpful?

    Ok and how many times does it need to get sent over before someone contacts me?
  15. Liked this: Holidays & Parties Do You Have a Favorite Quote To Start The New Year?

    I have a good one- Never buy from SEARS! That's my new motto - unless someone wants to contact me about my order from December 1 - calls, emails, posts, but no resolution and no one will pick up the …
  16. Liked this: Home & Family How can I get an online order issue resolved when the customer service staff are rude and unhelpful?

    So again, sears has failed! After this post, I receive an email that my order was CANCELLED! At my request? Are you kidding me? I would not be asking for this issue to be resolved if I wanted my or…
  17. Liked this: Home & Family How can I get an online order issue resolved when the customer service staff are rude and unhelpful?

    Again, there has been no contact from anyone after waiting another 12 hours.. As directed, I sent David ( my customer care rep) an email with the information he requested bout 5 minutes after his repl…
  18. Liked this: Home & Family What corporate number can I call to complain about a recent lack of delivery?

    I was promised delivery between 4:30 to 6:30 on Mon. Dec 3oth. I took the afternoon off from work losing a few hours of pay in the process to wait for delivery. I received a call that they would be …
  19. Liked this: Health & Fitness Is it wrong of me to expect for Sears repair to show up for a scheduled appointment to complete work they had previously started? Today, December 24 2013, I was scheduled for a repairman to come out and complete the repair on my treadmill by installing parts ordered by a sears repairman on December 10. This appointmentment was setup by sears maintenance department exactly 14 days ago to complete the repair previously started. My appointment window was between 8am and 12pm. I called three times and was told during my first call that the repair would be out as chedule. I made my second call exactly 2.5 hours after the scheduled time had passed and was told that someone from the scheduling department would be calling me right back. After 1.5 hours of waiting I called back again and spoke to the shift supervisor Xavier and was told again that the routing department would be calling. Again, no one ever called . Who can I speak with to get a repairman out to complete the repair started?

    when you find a person at Sears who actually does anything please post the information. While i have an appliance problem, my experience is no different than yours. Seems to be a recurrent theme wit…
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