Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Liked this: Home & Family 3 weeks ago I prepaid for an extra day of service to replace a part but my husband was able to do it. I've been waiting for me refund, after speaking to 2 representatives, one who promised to call me back in 10 minutes (3 hours ago). What now?

    Hi merrief! Welcome to MySears! I am so sorry to hear you haven't gotten your promised refund. The SearsCares team can get this taken care of for you! A team member will reply shortly with a r…
  2. Liked this: Home & Family This is the second time Sears Store: Montgomery Mall #0001424, 7103 Democracy BLVD, Bethesda, MD 20817 (301) 469-4000 has done this: Twice I laid away a product - When I went in to pay the last payment and pick up my layaway payment, the clerk has returned to the register and told me another employee sold my layaway. I had not been late in my payments either time. This time, the store representative said another employee had been greedy,(meaning greedy for sales). That is not acceptable to me, nor do I think that action is acceptable employee actions by Sears. I was refunded my money - but that too is not acceptable. I want the product I paid for, and was guaranteed by the layaway contract. Does Sears protect Sears customers from Sears employee actions such as this?

    jgwinn, My name is Liz and I am a part of the Sears Cares Escalations team. Please accept our apologies for the lack of customer service that you have received. We strive to provide top notch servic…
  3. Liked this: Holidays & Parties Are there currently any sales on Halloween costumes?

    Hi big_furry_creature! Many of the local Kmart stores have a majority of costumes on sale for 50% off right now! If you visit today, they can probably let you know if there will be even deeper disco…
  4. Liked this: Home & Family Do you recommend a Dyson vacuum? Is it really worth the money?

    Dysons are great vacuums, certainly. And, there's lots of great bonuses going on with them right now at Sears. Keep in mind, though, that while they make a lot of noise about not losing suction, they …
  5. Liked this: Home & Family Do you recommend a Dyson vacuum? Is it really worth the money?

    I purchased a Dyson DC-7 in 2008 and it has taken all the dust and lint thrown at it. It has worked trouble free and caused no problems. I use it on deep pile carpet and tile. It has been worth its …
  6. Liked this: Home & Family Do you recommend a Dyson vacuum? Is it really worth the money?

    Hi CarleyRae! I do not own a Dyson myself, but anyone I know who does LOVES it and has no regrets. The reviews for all Dyson models are all fantastic. I don't think any of them have a rating of…