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  1. Home & Family I bought a couch for my daughter . You delivered only half the couch,no back. I was told you cannot locate the other half. i need to return it and we were told you could only return it if we found our own shipping box. my daughter is disabled and cannot get her own box. i have been on the phone for 2 hours and my daughter was on the phone yesterday for the same. i need help and I'm ready to call the department of consumer affairs