1. Home & Family I returned a Christmas Tree to the Sears store which I purchased on line. I have not received a credit to my Master Card. How long does it take? The tree was returned Jan. 8, 2013.

    MasterCard specify how long it should take between the time of a transaction, debit or credit, taking place, and the posting of that transaction to the clients account. Should you have any proof of y…
  2. Home & Family We have a front load washer model 417 40142000 sears kenmore. I noticed my loading the detergent/bleach/softener dispenser an observed that it was badly in need of cleaning. I tried to remove it to do so but can\'t figure how to completely remove it. What is the secret?

    Hi Indiana-Bob - Your washer was manufactured by Frigidaire, which is totally owned by Electrolux. There is a Shop Manual for this series of washers, and it also applies to their Kenmore cousins, at: …
  3. Home & Family Lampert Boosts Sears Stake by $13.6 Million

    Not everyone is enthused by this, me included: http://observer.com/2013/01/tears-for-sears-eddie-lampert-props-up-the-troubled-retailer-but-whos-buying/
  4. Home & Family kenmoor front load HE door leaks

    The obvious query would be, is there any sign of damage to the rubber bellows/boot? Could you please provide a full model number, it will start with three digits followed by a period or dash, (eg 110…
  5. Home & Family Sears CEO stepping down - thoughts anyone?

    To Civsci - Still the optimist!
  6. Home & Family Sears CEO stepping down - thoughts anyone?

    Highly likely I would guess.
  7. Home & Family Sears CEO stepping down - thoughts anyone?

    In pre-market trading SHLD shares went up but after the market opened they are taking a bit of a nose-dive. Only time will tell.
  8. Home & Family BAD CUSTOMER SERVICE

    Kevin - Thank you, a very 'helpful' comment.
  9. Home & Family BAD CUSTOMER SERVICE

    That is one of your more 'helpful' comments.
  10. Home & Family Inside lights in my Kenmore Elite Trio (2006) will not go off. Is this something I can fix myself?

    Please, what is the full model and serial number of your refrigerator? The full model number will start with three digits followed by a period, eg 795.
  11. Home & Family BAD CUSTOMER SERVICE

    To daflyinhawaiian - Do you have any idea how dangerous it is to leave your credit card details 'laying about' for anyone to steal and all the potential problems that could cause you? For my 3 cents …
  12. Home & Family BAD CUSTOMER SERVICE

    To Vimk - Thank you.
  13. Home & Family BAD CUSTOMER SERVICE

    It is not very often that I 'stick up for Sears' but this, on the information given, is one of those few times. The poster did not have a receipt, that alone is enough for a refusal to accept an exch…
  14. Home & Family How can I get help with a shipping refund?

    I would advise the poster to dispute the charge with his/her credit card company and file a complaint with the FTC as per the information at the following website: http://www.ftc.gov/bcp/edu/pubs/con…
  15. Home & Family I submitted an order for 2 mattresses on Dec 3rd (confirmation #437330442) I have not received them and want to cancel.

    In addition to disputing the charge with the credit card issuer the poster could also file a complaint with the FTC because Sears did not give the poster the chance to cancel the order for a prompt, f…
  16. Home & Family I HAVE NOT RECEIVED A REFUND FOR ITEMS CANCELLED FROM MY ORDER BY SEARS BUT CHARGED TO MY CREDIT CARD ANYWAY!

    The following Government website gives guidance on what to do: http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre28.shtm
  17. Home & Family Possibly the worst online experience ever - no refund after cancelling an order

    Just read similar posts on site site and you will find that you are far from alone.
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