1. Liked this: Home & Family Delivery team damages wooden flooring on new home and Sears doesn't care to respond to the claim

    The social media team contacted me couple of times, but they don't seem to be able to get their colleagues to take this seriously - No response from Excel or Warehouse managers on what is happening wi…
  2. Liked this: Outdoors Let me make sure I understand. I take my mower for repairs and specifically list "oil leak" and loss of power. Your repair facility wipes the oil off, changes the spark plug and air filter and sends the mower back without even attempting to find the oil leak. I mow for 25 minutes and oil is again leaking down the sides and rear of my mower. I make a video showing the oil residue and oil standing on the mower deck in at least 2 different places and return the mower with a repair ticket that says only "oil leaks not addressed on previous work ticket #1917036". You repair facility has the mower for 7 more days and I get an email from you stating they could find no oil leak and were returning the mower AFTER DOING NOTHING! I request they clean the oil from the mower deck and air filter and run the mower for 30 minutes before it is returned. Then the "senior tech" claims he found an oil leak in the air filter gasket, replaced it and again sent the mower back WITHOUT EVEN TRYING to find the other oil leaks. After taking my mower home again and just a visual inspection, it is obvious your repair facility has again made no attempt to find the oil leak, since they haven't even cleaned the old oil and residue off, and again, after running the mower for 20 minutes, oil is running down the sides and rear of the engine. At this point it is very apparent your repair center is either absolutely incompetent OR they have no intention of honoring my protection agreement. I take the mower apart, find the VERY OBVIOUS oil leak, make another video to show your "highly trained" technicians where the oil is pouring out the top of the engine and send it in AGAIN for the same repairs that were supposed to have been done back in February. NOW after 2 opportunities and 10 days to do repairs, ON WHICH THEY REFUSED TO EVEN ATTEMPT TO FIND THE OIL LEAK, I'm going to be without my mower for another 2 weeks and NOW instead of replacing a mower with a MAJOR engine problem, your service advisor feels it's imperative to fix the problem that they NEVER would have looked for or found if I had not done my videos instead of replacing the faulty product. I do not feel this is the right decision nor do I have any faith that your repair center is capable of fixing something they could NOT EVEN FIND after 2 trips to their facility. At this point, after the hassle and frustration since February, and the incompetent and dishonest treatment from your repair center, who do I speak to about a FULL refund of the money spent on the “protection agreement “. It is NOT worth the paper it’s written on!!

    Hello Jack. You will be either the 3rd or 4th person with the "escalations" members I have been in contact with since this began in late February. The others, after a couple days have all sent communi…
  3. Liked this: Home & Family Delivery team damages wooden flooring on new home and Sears doesn't care to respond to the claim

    Depending on the cost to repair the damages, and the limits in your state, small claims court is a very good alternative. Sears is legally liable for the actions of their subcontractors. They are liab…
  4. Liked this: Home & Family How long do we wait to plug in our new GE refrigerator?

    Unless the refrigerator had been laid down for transport or storage, it can be plugged in immediately. If it had been laid down, allow it to stand upright for at least 12 hours before plugging it in.
  5. Liked this: Home & Family Incorrect item received and unacceptable customer service in resolving my issue.

    Well, almost 4 weeks on since my initial complaint to Sears, and being assigned my own dedicated case manager, and....it still has not been resolved to my satisfaction. In fact I have sent 3 Emails to…
  6. Liked this: Outdoors I have a 1/2 horsepower garage door opener and want to know if I should get a bigger one. My door has grinded off the gear. Replaced it and a month later it grinded the new one off.

    Hello machelep. There are more powerful garage door openers available but that may not fix the problem that you seem to be describing. You may have a problem with the garage door travel rails or the s…
  7. Liked this: Outdoors I have LT 3000 lawn tractor 2011 model with 21hp 48" cut .will not start , battery is good starter try's to engage but acts like it will not overcome compression. But I can spin motor by hand,so it's not locked up. I expected more from Sears as my last mower lasted 15 years

    Firechip, I am sorry to hear you are having a problem with the tractor. If the starter cannot turn the engine over, I recommend removing the spark plug. Once it is removed turn the engine over by ha…
  8. Liked this: Home & Family I work in the UK and keep having people who want to take surveys on the phone transferred to my phone line instead of the survey line. I get this over 20 times a day - have tried calling customer services and they are no help. If anyone know what to do? Who to contact? I would really appreciate it.

    Hi kmbw2013! Do you work for Sears Holdings in the UK? I am a little confused-are you having folks wanting to complete a phone survey for Sears being transferred to your work phone line as opposed …
  9. Liked this: Home & Family I placed an order (Order # 463540298) in Feb 11th 2013. Sears could not deliver the item on time, so I cancelled it in February 28. I am still waiting for my refund to come back on my credit card. I called Sears many times and I have not got any right answer. Today is March 18th. I am really disappointed!

    You will NEVER get your refund. Strangly enough, I also had an order on Febuary 28 that was cancelled by Sears and have yet to be refunded my money. I have called 47 total times now on various phone n…
  10. Liked this: Home & Family Can't Remove Old Filter from Refrigerator

    Muggins77, I am sorry you are having a problem removing the water filter. Over time the o-rings on the filter can get a little sticky. If the filter is the type you have to turn to remove, you may ne…
  11. Liked this: Home & Family Did I really get charged a $40.50 restock fee to place a TV back onto the floor of the department?

  12. Liked this: Saving Money What do I do with my Sears points before they expire?

    BUY something! The points can be applied for either remote or store purchases. You will need to know your PIN code to apply your points to a purchase. I had to relook mine up on the Rewards w…
  13. Liked this: Outdoors New Ratchet Repair kit model numbers

    Last I heard, they were still waiting for the kits to start flowing to stores.
  14. Liked this: Home & Family I have a Kenmore Gas Range, model number 790.7231 can I self-clean the stove top grates? The grates have little legs that they rest on and I don't know what material they are made of and if they will melt during the self-clean cycle.

    The stove top grates are not meant to be cleaned in the self clean cycle. The temperature in the self clean cycle is so extreme the grates/finish may be damage. The best way to clean the grates is i…
  15. Liked this: Home & Family Refund Run around Order # Order 449104186 My order was cancelled on January 23, 2013 for a craftsman socket set (by sears). After numerous attempts asking for a refund, here it is almost 2months later & still getting the same run around 3-5 days. I used to be a long time sears customer but after this incident It shows me how bad sears has gotten. As a result I have decided to start taking my hard earned money and shop elsewhere. I believe that customer service is a major factor as to how a company is run. It is apparent by all the complaints on lack or extremely long refund times that sears doesn't care for it's customers. It's very sad & like in my case I would have used that refund to purchase something else from sears, but not now. If anyone knows how I can get through to sears to get MY money back, please advise.

    Just wanted to post a update. I got this today "Sears Holding Corporation just sent you a refund" After I posted my issue here it got the wheels turning & I appreciate everyone who assisted me…
  16. Liked this: Outdoors what's wrong with sears craftman 22" lawn mower new wont start?

    Hello retirree. I see that inquisitivemind asked for a model number. Having that model number would help us to provide you with some specific advice and troubleshooting. You can also check your owner'…
  17. Liked this: Home & Family i have a sears model 790.94462702 electric oven that has been taking a long time to preheat. Tonight it was preheating for almost an hour to get to 350. i finally gave up. What's wrong with it?

    Hello robo76. You could have a problem with the hidden bake element in the oven. You can unplug the range to disconnect electrical power and remove the bottom panel to check that bake element. You sho…
  18. Liked this: Home & Family Refund Run around Order # Order 449104186 My order was cancelled on January 23, 2013 for a craftsman socket set (by sears). After numerous attempts asking for a refund, here it is almost 2months later & still getting the same run around 3-5 days. I used to be a long time sears customer but after this incident It shows me how bad sears has gotten. As a result I have decided to start taking my hard earned money and shop elsewhere. I believe that customer service is a major factor as to how a company is run. It is apparent by all the complaints on lack or extremely long refund times that sears doesn't care for it's customers. It's very sad & like in my case I would have used that refund to purchase something else from sears, but not now. If anyone knows how I can get through to sears to get MY money back, please advise.

    Good evening Wendy. I saw your post, and in fairness, I tried the links again, and still got nothing. I tried facebook, twitter, and email, and zero happens. It literally just sits there, and doesn't …
  19. Liked this: Home & Family Refund Run around Order # Order 449104186 My order was cancelled on January 23, 2013 for a craftsman socket set (by sears). After numerous attempts asking for a refund, here it is almost 2months later & still getting the same run around 3-5 days. I used to be a long time sears customer but after this incident It shows me how bad sears has gotten. As a result I have decided to start taking my hard earned money and shop elsewhere. I believe that customer service is a major factor as to how a company is run. It is apparent by all the complaints on lack or extremely long refund times that sears doesn't care for it's customers. It's very sad & like in my case I would have used that refund to purchase something else from sears, but not now. If anyone knows how I can get through to sears to get MY money back, please advise.

    Oh, and one more thing. They **** out a word up there on my first post, but I had not used any profanity. That word was the word rap with a C in front of it, and not what you might think.
  20. Liked this: Home & Family Refund Run around Order # Order 449104186 My order was cancelled on January 23, 2013 for a craftsman socket set (by sears). After numerous attempts asking for a refund, here it is almost 2months later & still getting the same run around 3-5 days. I used to be a long time sears customer but after this incident It shows me how bad sears has gotten. As a result I have decided to start taking my hard earned money and shop elsewhere. I believe that customer service is a major factor as to how a company is run. It is apparent by all the complaints on lack or extremely long refund times that sears doesn't care for it's customers. It's very sad & like in my case I would have used that refund to purchase something else from sears, but not now. If anyone knows how I can get through to sears to get MY money back, please advise.

    I bet this post will get removed...I noticed the word SHARE up there, underneath the tnaz post, and it lists links to facebook, and twitter, etc., so out of curiosity, I clicked on the facebook link, …
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