1. Liked this: Home & Family Refund Run around Order # Order 449104186 My order was cancelled on January 23, 2013 for a craftsman socket set (by sears). After numerous attempts asking for a refund, here it is almost 2months later & still getting the same run around 3-5 days. I used to be a long time sears customer but after this incident It shows me how bad sears has gotten. As a result I have decided to start taking my hard earned money and shop elsewhere. I believe that customer service is a major factor as to how a company is run. It is apparent by all the complaints on lack or extremely long refund times that sears doesn't care for it's customers. It's very sad & like in my case I would have used that refund to purchase something else from sears, but not now. If anyone knows how I can get through to sears to get MY money back, please advise.

    Oh my gosh this scares me...It has been almost 2 months? Holy ****! I ordered a desk and cancelled the order myself less than 24 hours later,and now its a week later, and the order still says its proc…
  2. Liked this: Home & Family i have a sears model 790.94462702 electric oven that has been taking a long time to preheat. Tonight it was preheating for almost an hour to get to 350. i finally gave up. What's wrong with it?

    Hi robo76, Thank you for posting your pre-heating issue in the MySears Community! I know that 20 -30 minutes can range in the normal scope, but YIKES! One hour can really place a damper on getti…
  3. Liked this: Home & Family Refund Run around Order # Order 449104186 My order was cancelled on January 23, 2013 for a craftsman socket set (by sears). After numerous attempts asking for a refund, here it is almost 2months later & still getting the same run around 3-5 days. I used to be a long time sears customer but after this incident It shows me how bad sears has gotten. As a result I have decided to start taking my hard earned money and shop elsewhere. I believe that customer service is a major factor as to how a company is run. It is apparent by all the complaints on lack or extremely long refund times that sears doesn't care for it's customers. It's very sad & like in my case I would have used that refund to purchase something else from sears, but not now. If anyone knows how I can get through to sears to get MY money back, please advise.

    Thank you JulieK for responding. I will keep an eye on this for any developments. I think that if I was told "Hey you will get a refund in x# of weeks" rather than the 3-5 day run around that se…
  4. Liked this: Home & Family Can you disable a door alarm on a Kenmore refrigerator model 76209?

    I know a door alarm sounding can be irritating at times. Unfortunately, it cannot be disabled. It's a safety feature in case the door is not closed, to help prevent food loss and help keep the lights …
  5. Liked this: Home & Family why won't sears.com refund my credit card

    Sears customer service lied. They will never resolve the problem. I had a problem getting my refund -- been going on for over two months with over 10 contacts with Sears and all they would do is to …
  6. Liked this: Home & Family Are gas dryers more efficient than electric dryers?

    I'm afraid it's a bit of an (accidentally) loaded question. The best response is, "the most efficient dryer is the kind you have a hookup for already." If you only have a gas hookup, get a gas dryer, …
  7. Liked this: Home & Family Hi, I recently purchased a used dishwasher (KitchenAid) model number KUDD01DSSS 0 It has 2 drawers. When I purchased it, the owner, who was a real gentleman, said the top drawer dishwasher works great, the bottom drawer doesn't work. He said a Sears technician did a thorough check on the dishwasher and said that the electronic control for the lower drawer need to be replaced. I did a google search for the part number for that electronic control part. I think that it is part PartSelect Number PS1486691 and the Manufacturer Part Number 8194444. My question is this, Do you think it is the Electronic Control that is the problem? Secondly, Do you think it would be worth my while to actually fix this dishwasher or did I make a mistake purchasing this machine? If you were to see the dishwasher, you would think it was brand new. If it is worthwhile to fix, where could I get this part and is it a difficult fix for a technician? Thanks very much!!! I look forward to your response!!!

    That is a good dishwasher. It may be worth keeping if you can repair it for a reasonable cost. Based on your description, replacing that electronic control board that is part 8194444 will probably fix…
  8. Liked this: Home & Family elite dishwasher starts and stops

    Hello inquisitor. Some models of dishwashers will pause during the cycle to heat the water. That may be what you are describing. If it stops and starts randomly throughout the cycle, then you could ha…
  9. Liked this: Outdoors I have a Murray snowthrower model 1695539 that only runs in the choke position. As soon as I turn to run it stops running. Any advice? Its only run about 10 to 15 hours

    Hello Lardek, I would like to assist you with your snow thrower running difficulties. jdr03210 is correct about draining the fuel and cleaning the fuel system out. You will want to wear gloves …
  10. Liked this: Home & Family elite dishwasher starts and stops

    Hi inquisitor, Thank you for posting in the MySears Community. Do you by any chance know the model number of your dishwasher? If it is a built in/or portable you can find the number on the insid…
  11. Liked this: Outdoors I have a Murray snowthrower model 1695539 that only runs in the choke position. As soon as I turn to run it stops running. Any advice? Its only run about 10 to 15 hours

    Your carb is probably gummed up. Drain the gas, go buy some new stuff, ad some sea foam and run it for a while (even with the choke on). That should clean it out.
  12. Liked this: Home & Family Reading over some of these questions (complaints), I realize that customer service may not be going great. I recently placed 2 orders through Sears.com and made sure it was from Sears just in case there is a problem with the order I can return it since there is only a sears next to me. Well, when the orders came in about 4 different boxes, turns out some items were from Sears and others were from Kmart! Not only that, one of the items were missing and now there's this process of talking to UPS and Customer Service and more waiting. The customer service reps have always been nice, but it's pretty annoying. I purchased the items as gifts for some kids, but I am seriously considering returning everything and purchasing my stuff else where. And not only was one item missing but the two items from Sears.com specifically say on the invoice-"DO NOT RETURN TO A SEARS STORE" What??? That's pretty annoying since the return policy said I can return items to the Sears store. What is going on with Sears.com customer service? I just went to sears to purchase some tools and they were great there. Just would be weary of shopping online (which I do 90% of the time) from Sears.com

    Thanks for the info and I did as you said and got a response. Let me tell you, as always, the reps are super nice. But today, it was basically one step forward, two steps back for me with this order! …
  13. Liked this: Home & Family I have a Kenmore electric range that shorted at the terminal block, specifically the black wire terminal. The neutral and red terminals are fine. What are the common causes of this type of short?

    Hello 98037guy. That type of failure is normally caused by a short circuit in the range. A broken bake or broil element may be shorting out to the metal cabinet inside the oven cavity. That is probabl…
  14. Liked this: Home & Family i bought a stove and i just notice it takes a min 20amp breaker but i have olny 15amp. will it still be okay?

    You will need to update the breaker to a 20 amp breaker. While some functions might work the breaker will trip during a cycle. You will need a electrician to check the wiring and confirm a 20 amp br…
  15. Liked this: Home & Family i bought a stove and i just notice it takes a min 20amp breaker but i have olny 15amp. will it still be okay?

    Depending on the wiring in the house, this may not be a good idea. If the wiring is not able to handle the extra load, it is quite possible that it could be a fire hazard. If the stove is using a …
  16. Liked this: Home & Family I seem to have lint all over my clothes after washing them. I would expect this in my dryer not my washer. How do I fix this problem?

    The washer is what creates the lint. The clothes rubbing together during agitation is when the lint is created. The newer front load and high efficentcy top load washers will produce less lint then …
  17. Liked this: Home & Family Is there a way to clean the tubing in a refrigerators ice making system? Our ice and the water from the door dispenser has recently begun tasting funny. Thanks!

    I understand your concern about the water and ice tasting funny. The most common reason for this type of problem will be the use of a plastic water supply line. If the supply line is plastic, it will …
  18. Liked this: Home & Family I bought a yt 4000 6 months ago with a 1 yr warranty, when I call about a bad battery, they tell me that part is only covered for 90 days! Way to go SEARS. Guess you are another LOUSY COMPANY not worth dealing with. Guess CRAFTSMAN'S WARRANTY IS WORTHLESS ALSO NOW!!! Last time I PAY EXTRA FOR A CRAFTSMAN.

    Craftsman tractor batteries have had a 90 day warranty for as long as I've been with the company, and presumably a long time before then. Generally, when a sales associate is selling a tractor, that i…
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