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  1. Home & Family Horrible Customer Service. Over a month and 3 repairmen - refrigerator (which is less than 3 years old) is still not working. Sears Customer Resolutions tells me all they can do is send another repairman (but not for 2 more friggin weeks) and YES they will charge me for more labor even though the other three repairmen didn't fix my refrigerator. I have NEVER been this upset. They also tell me there is NO ONE to call to escalte this issue or complain.