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Hi ufdaugherty, Welcome! I’ve asked our Expert Team to review your question and reach out to help. Once the Team responds here, I will email you to let you know. Thanks for taking the time to rea…
Home & Family How do I file a complaint about Sears and their customer service? They do not provide all the information to the customer so they can steal money from them which is basically happening too me!
Hi there! Thanks for reaching out. I am very sorry to hear you are still awaiting resolution. I escalated your concerns to your case manager who will be reaching out to you again shortly. Thanks ag…
Hi, KMIGCH. Welcome! This would be something for your local Sears Customer Service Team to determine. You might want to give the store a call before visiting. Hope this helps!
Home & Family Sears, your response to my problem was horrible! Also, your technician was incompetent and lied (added two expensive parts to my invoice that are in perfect condition) and you can't even be bothered to search your database for the case number to refund me the money you promised to refund?!? It is in your notes, just stop being so lazy!!!!!! Stop giving excuses “we are the Executive Office, we can’t see what other lower Sears departments offered you.” It is in the notes. Just read!!!!!!!
Hi,99slc93. Welcome back! I'm sorry to hear your case has not been resolved as expected. I've escalated your feedback to your case manager who will reach out to you again shortly. Thanks for takin…
Home & Family I am ver upset and disappointed with the poor customer service and unfair treatment I receivers while trying to purchase a washing machine on 11/4/13. I made the purchase around 10:00pm online at searsoutlet.com and received a confirmation email with Order# 11043265676 (Salescheck 093220148485) at 10:09pm explaining that the store was closed and that my order would be promptly processed the following morning when the store opens. The next morning 11/5/13 I received a second email at 10:25am confirming that my purchase of Item#: 02645853991- 5.2 cu. ft. MegaCapacity Steam FrontLoad Washer Graphite Steel was ready for pick up, with a breakdown of charges and instruction on where to come pick my washing machine up, I gotta a great deal Right, WRONG, so after renting a vehicle for 70 non-refundable dollars to go to columbus to get my washer I received a third Email stating that my oder was canceled and apologies for any inconvenience, So I called sears outlet.com customer service line and spoke to Karen who called the store where I made my purchase and put me on the phone with a manager named Steve, he explained that my washer was sold that morning and there was nothing he could do for me, but offer a $100 gift card on another purchase, and that was not acceptable, so Karen referred me to the customer relations line and I spoke to Roberta. She offered an additional 10% which still wasn't acceptable because I brought the washer for $729.00 + tax and with a $100 gift card and 10% off the cost still would have been more by hundreds of dollars over what I paid for the washer originally, so Roberta says she emailed a district manager and that district manager would call me back within 72 hours, which doesn't seem like a rush to satisfy my issue to me, but anyway it is now Saturday night 11/9/13 which makes this 4 days later, over 96 hours and still haven't received a call or an email or any other form of contact from a Sears official trying to resolve this matter. I'm very upset and very dissappointed that I could buy something from a big company like Sears and have my credit card charged for the purchase, and have my purchase sold to someone else. I see the same washer on sale still on this site and in stores, it seems easy to me for Sears to make good on my purchase, but haven't yet and I'm still waiting for someone from Sears to deliver the customer service that a long time patron of Sears should deserve!
Thanks for sharing this experience, Drelinger. I'm sorry to hear the laptop order was cancelled.
Hi loshaz, Welcome! I am very sorry to hear you did not receive a delivery as expected. We can help you with this! Has the delivery been received or are you still waiting for the delivery? Do you have…
Home & Family Sears owes me one "00939118000P". I placed my order on Black friday #600556159 and have yet to receive one part. Upon opening my item I realized there had been a mistake. I used sears.com to find no way of reporting a problem. Finally I sent an email to customer service. Then did a chat session with CS India. Fun. They assured me I would here something in 2 days. %days later nothing. Then I call customer service which I can't understand. Do you "sears" think that outsourcing is the best way to provide customer service to the U.S. ??? The mess up is easy to identify if two items combined weight equals almost a hundred pounds and I receive one item that weighs 54lbs then one item is missing. Sears con't that as order received. What? The box says 1 of 1 items. it should be 1 of 2 items. Or two of two items. My totla order weight should have been close to 100lbs not 54lbs. Customer service keeps saying the are tracking it. You can' t track an item that you didn't ship. Come on people. Elementary math. Pull up the shipping invoice. What does the weight say? what should the weight be? Ta dahhhhh! Something is not adding up. What could it be? This is unbelievable. Really? Ok so now I finally get two different Americans. Beth #251095 and Shana #402312. They promise an email in 2 more days. Wow! So my question is this... Do you really not care???
Hi ajwaldrop, Welcome! We absolutely do care. I am very sorry to hear about this disappointing experience. I can imagine how frustrating this has been for you during the holidays. I have escalated you…
Home & Family How can I get an online order issue resolved when the customer service staff are rude and unhelpful?
Hi Cmarinar, Welcome! I am very sorry to hear about this disappointing experience. I can imagine how frustrating this has been right at Christmastime. I have escalated your feedback to our Customer Ca…
Hi, Heathe. We received your information and escalated to the appropriate team. We will follow up with you when the email is redeployed. Thanks!
Saving Money I made a purchase about 6 months ago on my card and it was supposed to be 0% interest. The guy who processed it through said he put the 0% interest promotion so I did not think anything of it. Today I went to go pay off my card and noticed I have been getting charged interest this whole time! I just called customer service and they put a dispute in for it and said I would receive a letter in the mail saying if the dispute was accepted, which I would hope there would be not reason for it not to be... About how long does it take to get a response back about the dispute?
Hi JayNic18. Welcome! I would suggest calling the customer service line you called previously to create a claim and ask how long the dispute should take. This team would have the most reliable informa…
Home & Family I need some assistance please. I purchased a Sealy Posturpedic Franchesca queen mattress last year. I have tried and tried to make it work, but it is the most awful mattress. It was rated as firm, which I need, and my partner and I sink when we lie on it. A mattress under a year old should NOT perform this way. And I know the problem - the person who gets sent out measures for a 1.5" sag in the bed WITHOUT even being willing to sit or lie on it! What good does this do if the problem isn't that visible when no one is ON the bed? I am so upset about how terribly uncomfortable this is and we wake up 6 or 8 times every night in pain. Will Sears stand behind it's products? Please advise. Thank you.
Hi Foothills7. Welcome! I am very sorry to hear you are unhappy with your mattress purchase. I've escalated your concerns to our Customer Care Team. Once the Team responds to your here, I will reach o…
Saving Money Please let me know when I can expect my money back from Sears and the interest I should get back. After all, it is over $450, so if nothing else, I believe I am owed interest as they have had it in their possession for a month with no refund in sight, although I am continually being told, oh now wait for it..."the check is in the mail". What an extremely disappointing organization, or what would be opposite of "organization"? Right, DISORGANIZATION.
Hi WENDYWINN. Welcome! Thanks for reaching out. I am very sorry to hear you are still waiting for a refund. I've escalated your feedback to our Customer Care Team who can help you address this further…
Hi JosephKeene, welcome! I am very sorry to hear about this disappointing experience. I escalated your concerns to our Customer Care Team who can help you address these concerns further. Once the Team…
Outdoors Craftsman Limited Edition flat black top chest out of stock where can i find one? or will it be restocked?
Hi, Buddyxp. Welcome! We will look into this for you. Can you please let me know which Sears store (address, city, state) you generally shop? Thanks!
Home & Family Why can't Sears ever show up for an appointment? They have made appointments twice and not shown!!!!
Hi, bakatare. Welcome to the MySears Community! I am very sorry to hear your service technician did not arrive as expected for your service call. I would like to put you in contact with our Customer C…
Home & Family Does anyone have an email address or know who to contact above customer service? I ordered a coat online last month and still haven't received it. Two times I live chatted with someone, first I'd have the coat that day; next it was I'll have to wait 3-5 business days for it to be researched. I'm told the coat is in stock- but no one knows why it hasn't been shipped.
Hi, JustMeAmy. Welcome! I will be happy to connect you with our Customer Care Team for additional support. Once the Team responds to you here, I will send you an email to notify you! Thanks for tak…