Types of Badges
Comm MgrCommunity managers take care of the entire community so we can enjoy it.
ModeratorModerators are the good people who help get questions answered and make sure everyone follows the rules.
ExpertExperts are the smart cookies who know a ton about products and answer questions.
Sears CaresPeople with this badge are trained customer care representatives who make sure you get help when you need it.
AssociateAssociates are actual employees of Sears Holding Corporation, but not part of the Community Team.
VendorThese are business partners of or suppliers to Sears Holdings Corporation.
EditorEditors are grammar gurus who create blogs and guides that you will enjoy.
Sr. BloggerCount on these topical wordsmiths to deliver blogs and guides that matter to you.
Saving Money Who is considered "Friends and Familiy"? I have searched and googled and cannot find an answer. I made a purchase online during the F & F event and was expecting no the extra 10% since I am a member of Shop Your Rewards program, but apparently, that doesn't count. Are F & Fs folks with the Sears credit card and not a Visa?
Hi, Rosewall. Welcome to the MySears Community! Correct, the %10 in points offer is for Sears Card Holders. Please Hi NeverShopatSears1. Welcome to the MySears Community! I am so sorry to hear about this disappointing customer service experience. I would like to put you in contact with our Customer Care Team to he… Hi, Ktsu3348. Welcome to the MySears Community! I would recommend giving your local Sears a call to ask where the kiosk/merchandise pick up area is located at your specific store as each store layout … Thanks for sharing this additional info! We escalated your feedback to your case manager. I am planning to do some shopping this afternoon. Stocking stuffers, PJs, and undergarments everyone needs are on my list this year. Our dog has eaten a number of my husband's socks so I will be looki… Hi, Billm914. Welcome to the MySears Community. I am very sorry to hear about this pricing error and that your order was cancelled. I can imagine how frustrating this must have been for you. I would l… Hi, Freyjal. Thanks for reaching out in the MySears Community! I am so sorry to hear about this extremely frustrating flooring purchase and install you have been dealing with. I can imagine how frustr… Hi, helpfrustrated. Thanks for reaching out! I've contacted your case manager. She will be reaching out to you again shortly. Feel free to reach out with any additional questions or concerns! Hi, mikewyman1. Welcome to the MySears Community. I am so sorry to hear about this disappointing customer service experience with our call center. I would like to put you in contact with our SearsCare… Hi, richmondhillqueens. Thanks for reaching out! Can you please share a bit more about the issue you are having with your dishwasher? Are you seeing soap residue remaining in the soap dispenser after … Hi, wa_123. Welcome to the MySears Community! No, the Delivery Team will not remove your existing furniture. Delivery is made to the main door of the building, not to a unit or suite. If you selected … Hi, kwsunshine. Welcome to MySears. I am very sorry to hear about this. I am going to send this along to the SearsCares team, who would like to discuss this with you and see if they can do anything to… Hi, singerofthenite. Welcome to the MySears Community! I escalated your question to our Sears Expert Team to see if they can help answer this question for you. Once the Team posts a response, I wil…