I first started at Sears as a Lawn and Garden technician when I was in high school. I have been with the company for 18 years. The first 15 years I was an in-home service technician. I am trained to repair everything we sell except for home electronics. The last three years I have been in the product knowledge group helping in-home technicians and customers diagnose and repair products. I enjoy helping others repair their products because I know how good it feels to repair something yourself. Professional degrees & certifications: I have multiple certificates of completion in appliance repair, small engines, mechanical repair, and electrical circuit diagnostics. In 2002 I became certified in refrigeration handling. I also attend all factory update training Sears offers.