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  1. Home & Family Cannot get an appointment sooner than 2 weeks for repair

    Please see the tread below; and you'll see that information you requested has been provided 2 days ago.
  2. Home & Family Cannot get an appointment sooner than 2 weeks for repair

    Phone call was received on Sunday. However, it has been 48 hours since that phone call and I have yet to heard back with an update; other than the offer of the same 2-week wait on the next appointmen…
  3. Home & Family Cannot get an appointment sooner than 2 weeks for repair

    After all these, finally able to get this escalated. But so far, other than a follow up phone call, it has been inaction. Sears seems to follow a scripted response and employs the head-in-the-sand…
  4. Home & Family Cannot get an appointment sooner than 2 weeks for repair

    Done. Requested information sent. Can I expect a phone call on Monday?
  5. Home & Family What the **** do a person have to do to get some results ?

    If you paid with credit card, I'd suggest you call the credit card company and reverse the charge first.
  6. Saving Money I had an item cancelled by Sears from an order but I have still not been refunded for it.

    Same thing happened to my wife on a dish washer we ordered. We called customer service 4 times in a month and to no avail. She ended up camping out at the local Sears TWICE for an hour each time t…
  7. Home & Family Cannot get an appointment sooner than 2 weeks for repair

    My dismay is not WHAT happened, but HOW it happened. Cancelling the appointment that was made 2 weeks prior at 1:30pm on the day of the appointment (1 and 5 pm); citing that you do not fix that par…
  8. Home & Family Cannot get an appointment sooner than 2 weeks for repair

    Model # 60712 Sears Item # 02260712000