1. Home & Family Do you ever answer customer complaints??

    Brian H., Still no contact from Sears. Can you appreciate my fustration? This might demonstrate the question I asked over a week ago; "Do you ever answer customer complaints?? I’ve emailed…
  2. Home & Family Do you ever answer customer complaints??

    Brian H., Still no emails from Sears. What about my suggestion that you provide me with your direct address and that of the service manager then I can make contact directly? Hope this suggestio…
  3. Home & Family Do you ever answer customer complaints??

    Brian H., Thanks for your reassuring comments. It's hard to understand how Julie contacted me by email yet the case manager has not. I always check my spam email folders and so that can be ruled…
  4. Home & Family Do you ever answer customer complaints??

    Brian H., Sorry to be a "pest". I'm really appreciative of your offer to help. That's great. Unfortunately the increasing line of referrals doesn't seem to be working. Julie referred me to you and …
  5. Home & Family Do you ever answer customer complaints??

    Brian H., When might I expect to hear from you again? Will you provide me with your direct contact email address as well as that of the case manager so that I can avail of this assistance offere…
  6. Home & Family Do you ever answer customer complaints??

    Brian H., When might I reasonably expect to hear from someone such as the case manager? As you have ensured that the case manager has received the information, perhaps you could provide me with …
  7. Home & Family Do you ever answer customer complaints??

    Brian H., It's nice to make contact with another from the Sears community. I think it’s a bit on an exaggeration to say I’ve been working with a case manager. I seem to have been repeatedly …
  8. Home & Family Do you ever answer customer complaints??

    hello...?
  9. Home & Family Do you ever answer customer complaints??

    Would it help if I posted other email contact addresses for your customer service and blue ribbon teams on this website in case others were finding contact with Sears difficult?
  10. Home & Family Do you ever answer customer complaints??

    Great. I've alrealy replied. Will this be like the other times when I was given hollow promises of assistance then no one even replied to my email?
  11. Home & Family Do you ever answer customer complaints??

    Thanks di; It has to be said. Sears have given me the WORST customer experience I have ever experienced. Sears Cares??? more like sears has no ears
  12. Home & Family Do you ever answer customer complaints??

    It's about broken promises, additional charges, non-delivery and terrible customer service. Order #428782157; Sears Executive Case # 1230742 Is that enough to get you started?