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  1. Health & Fitness I purchased an elliptical in April 2013 and after two weeks it was broken. I have had two service techs come out and attempt to fix it to no avail and have been dealing with the store and call center for months for a replacement. Call center promised me a new one and an upgrade for no additional charge but now I am told I have to pay out of pocket $300. The store has not responded to anything and states that the manager is not available. I have just tried to get a simple replacement in August and the call center wants to charge me $69 for a delivery charge. After all the time and energy spent, why do I have to spend extra money for a delivery charge on top of getting the insurance to replace a defective product? I can't even get a refund since the service techs took over 3 months to do any work. Please respond. Thank you.