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  1. Home & Family The continuing saga of frustrating Sears customer service . . .

    Julie K, Thanks for the reply. Unfortunately, I have no idea who I worked with for issues in the past or how to contact them. Can you assign a new Case Manager? Thanks.
  2. Home & Family HORRIBLE CUSTOMER SERVICE EXPERIENCE-Why make it so hard for customers?

    The four spade bits that were still in the box and the metal case all appeared to be in good shape. Everything was outside of the plastic container the set is packaged in (which just pulls open). Th…