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  1. Home & Family The computer in my 2 yr old Kenmore washer is broken. The repair will cost almost as much as the washer. Sears has not responded to my email or letter. I called and they offered me $100 off a new one which is horribly low since I spent Almost $500 on this one only 2 yrs ago! Its like a slap in the face. They should have offered me at least half back for this piece of **** they sold me. What about making the customer happy so we will continue to use Sears.This is not the Sears that I grew up with and trusted for all my appliance purchases. Buying a new washer so soon will be a hardship and Sears does not care.