1. Home & Family if you really care for Sears Holding prestige reputation then give me the direct telephone and email address for Alicia/ team manager and Ernest /departmental manager working out of Austin Texas area under Blue Ribbon Sears Executive Team. They have taken our details from us and are non cooperative to give their contact info. We do not like unidirectional controlled communication . They claim their legendery Customar Service !!! And they do not want to face Loyal Customer? NO IF, BUT ,WHAT,DEPENDS,GIVE ME MORE DETAILS TYPE OF ANSWERS , NEED STRAIGHT ANSWER PL. Thank you .