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  1. Home & Family Why, oh why - in December - when my BRAND NEW (48 hrs. installed) hot water heater dies, and leaks all over the garage- and the installer says the machine is leaking from a weld and is defective- do I STILL need to wait for the Sears technician (2 more days) to come out and see it? I HAVE NO HOT WATER, SEARS!