• 7 answers
    • 2 posts
    • 0 comments
    • 0 reviews
  1. Home & Family How do I get ahold of my Case Manager? I've been without a one year old Kenmore Elite refridgerator for over 2 months and a 5th technician visit today still did not correct the issue. He advised that this qualifies for the lemon law and I would like to discuss with my supposed Case Manager.

    I have received numerous responses of this nature but no Case Manager to assist. Today a 5th technician visit resulted in more frustration. He could not fix the unit, said he would be back to try agai…
  2. Home & Family Should I go to the store I purchased an appliance from to escalate a repair issue?

    I've heard from no one and took a 5th day off work today for another technician and still no working refridgerator. He said he would be back in 2 weeks with yet another part. I have no faith in this u…
  3. Home & Family Why wont my fridge work? how do I file claim for spoiled food?Getting no where with sears.FED UP!!!!!

    After numerous promises to escalate my case I've lost faith in anyone at Sears to assist me. It is now over 2 months since our Kenmore Elite refridgerator stopped working from an issue that began unde…
  4. Home & Family Why wont my fridge work? how do I file claim for spoiled food?Getting no where with sears.FED UP!!!!!

    Still nothing towards resolution. I received a call from the Executive department assuring me they would get another tech out and follow up with details. No follow up, no appointment scheduled and sti…
  5. Home & Family Why wont my fridge work? how do I file claim for spoiled food?Getting no where with sears.FED UP!!!!!

    I spent hours on the phone today with Customer Solutions and the frustration continues. Someone named Justin assured me this was being sent to escalations and a technician would be out within the next…
  6. Home & Family Why wont my fridge work? how do I file claim for spoiled food?Getting no where with sears.FED UP!!!!!

    A technician was out today for the 4th time and the refridgerator is still not working. This has been months and hundreds of dollars and still no working unit. My phone number is 2**-4**-1***. I was t…
  7. Home & Family Why wont my fridge work? how do I file claim for spoiled food?Getting no where with sears.FED UP!!!!!

    We've encountered the same thing, A technician has been out 3 times and recently replaced a fan motor but within hours the unit stopped working and the error message appeared again. We've had food r…