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  1. Home & Family How do u get ANYONE from Sears so called "Customer Service" to respond/resolve an issue? I set up delivery, installation and haul away under the service protection agreement on September 6 for the 19th and continue to get the run around from Sears customer service. Tonight I was told they could do it on the 30th. What happened to customer service and why won't the service contract assist in this mix-up?