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  1. Home & Family A 12 day response to a MPA Service Call on a water softener is unacceptable. I have a Master Protection Agreement on my water treatment system. Yesterday I called in a service call because the system is not treating the water. Should they need parts and further rescheduling for the actual repair, we are looking at over 2 weeks of untreated water damaging equipment. Sears should have the staffing and service level to do significantly better. Please follow-through. Thank you. FYI, I did speak to Anthony, Amy and finally Daniel who was the last person I spoke to since we were disconnected. Since I did not receive a call back I have elected to write on this Q&A for follow-up.