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  1. Liked this: Home & Family where can i complain about the repair services offered by sears?

    I agree 150%!!!!! Sear is by far the worst in customer service. I made an appointment for service 7am - 11am and the tech showed up at 1:30pm. no phone call, nothing. I called customer service to chec…
  2. Liked this: Home & Family where can i complain about the repair services offered by sears?

    I agree 110%! I've been trying for 2 months to get my range fixed. I have a case number and everything and although all the people helping me are kind and trying to help, words can't describe how fr…
  3. Liked this: Home & Family where can i complain about the repair services offered by sears?

    Spent an hour on the phone with a rep who admitted that Sears lied to us. Our original appointment for today showed up in the system and was cancelled due to "service tech illness" but they told us w…
  4. Liked this: Home & Family where can i complain about the repair services offered by sears?

    I can't even comprehend how horrendous your service is. We will never purchase a product from you again. We had a dishwasher install 6 months ago that you put in the wrong install date we verbally a…
  5. Liked this: Home & Family where can i complain about the repair services offered by sears?

    When executing extended warranties Sears should alert buyers that WE WILL BE GLAD TO HELP YOU IN 6 TO 8 WEEKS TIME, MEANWHILE IF YOU WANT TO COMPLAIN TO A SUPERVISOR THEY ARE ALL TOO BUSY TO TALK TO …
  6. Liked this: Home & Family where can i complain about the repair services offered by sears?

    I WOULD NOT BUY A BROOM FROM SEARS!!!! The Customer Service & Repair is the absolute WORST! My Whirlpool double oven has been out for two weeks because the fuse burned out due to using the self cl…
  7. Liked this: Home & Family where can i complain about the repair services offered by sears?

    Sears Customer a Service is the worst! My washing machine broke a week ago and when the repair man came out he said he needed to order a part. Well apparently he ordered the wrong part. 2 days late…
  8. Liked this: Home & Family where can i complain about the repair services offered by sears?

    Nothing that can be called customer service. Bought this Craftsman Lawnmower this spring.Also added the extended warranty and maintenance. The guy was pretty good convincing me that is a good investm…
  9. Liked this: Home & Family where can i complain about the repair services offered by sears?

    SO# 41622411 LOCATION: SAN JOSE, CA I am very frustrated with SEARS POOR CUSTOMER SERVICE! My first schedule went smooth considering this is SEARS and it was 3 weeks ago (October 2013). The techni…
  10. Liked this: Home & Family where can i complain about the repair services offered by sears?

    I purchased double ovens (Whirlpool Gold) and an extended warranty for these and all of my Sears appliances. An engineering defect in this oven design blows the internal fuse on the ovens 50% of the …
  11. Liked this: Home & Family where can i complain about the repair services offered by sears?

    I agree. Sears either could care less about their customers or they are not aware that their employees and products are very, very poor. I bought a 29 square foot refrigerator freezer and it stopped …
  12. Liked this: Home & Family where can i complain about the repair services offered by sears?

    Well, I'm still waiting for this supposed phone call from your customer service. Apparently this is all a smoke screen to deflect the anger of people who are being taken advantage of by Sears repair.…
  13. Liked this: Home & Family where can i complain about the repair services offered by sears?

    Yes you can complain here. Call 800-479-5899 but it will take forever for anyone to answer and then if you ask for a supervisor, they will put you on hold forever until you hung up. I got my case #192…
  14. Liked this: Home & Family where can i complain about the repair services offered by sears?

    Wow, Sears is simply a sinking company! I mean look at all the complaints in less than a month and all of them have the same m.o. Bad customer service, disregard for the customer, bad business etiq…
  15. Liked this: Home & Family where can i complain about the repair services offered by sears?

    Pdx1113, Thank you for your post and for the information that you provided us in regards to your Jenn Air range. My name is Jack and I am with the Sears Cares Escalations Team. Please accept our apol…
  16. Liked this: Home & Family where can i complain about the repair services offered by sears?

    Reading these posts its clear Sears has some SERIOUS problems. I never post angry e-mails but I wanted Sears to know you have lost a customer permanently. I had always bought my appliances from Sears…