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  1. Liked this: Home & Family damaged on delivery

    You will need to look at your delivery contract very carefully. Should it be with anyone other Sears you will have to deal with that company. hould it be Sears, and they run 'true to form' they will l…
  2. Liked this: Home & Family how well do steam dryers work?

    I have used a steam dryer for about 1 1/2 years. It works well in my opinion. It will remove wrinkles and will freshen up garments when needed.
  3. Liked this: Home & Family what happen to the discussion posts that everyone was using. I can't find it anywhere! Alaskanbikelady

    Whilst I have voted this as 'helpful' because it answers the posed question. I do not believe the 'new format' is easier to navigate or to use. As for new features some of the old ones being transfer…
  4. Liked this: Home & Family what happen to the discussion posts that everyone was using. I can't find it anywhere! Alaskanbikelady

    should the 'old history' not be lost then where is it? Can the 'old contributors' still see what they postd and refer others to those posts? I do not think so! Sear has wiped out a lof adverse commen…
  5. Liked this: Home & Family I had my carpet cleaned by Sears on 10/2/12 (invoice#378663). My carpet was not clean behind the doors and still had spots it. As well as my jewelry is missing (some small gold diamond hoop earring and a gold Minnie mouse charm with necklace). Those items mean alot to me and I know I may never see them again. I called to see if I can get a refund for the not clean and was told to let someone different come out and clean. I have been violated and I don't want no one in my house, I did agree to let a manager look and see what wasn't cleaned and I was told by Dave Abrmes that Sear have policies and someone have to come and clean and he can not refund the money. They were very rude to me. I just don't understand if I have been violated, you want me to let someone else in my house. All I am asking is to be refunded the $123 for the non cleaning that I was charged. I have the pictures to prove the non cleaning..I know I can't get my items but please help me.

    Start by filing a police report about the missing / stolen jewelry. Get it on record that the items were there and disappeared when the cleaning crew was in your home. If Sears (or the contractor t…
  6. Liked this: Home & Family We need to replace our ac/heat pump and were considering Sears for purchase and installation. Any ideas/information would be helpful. We are just comparative shopping right now.

    Before you decide, check for customer complaints on the internet. Some HVAC companies do well, some have many complaints. Sears rents their name to different companies, buying a unit "from Sears" is r…
  7. Liked this: Home & Family Need help getting service on furnance like NOW not tomorrow.

    Sears considers 2 weeks for a service appointment to be acceptable. If you are under warranty or a maintenance agreement, you are pretty well at their mercy, if not call a company that provides actual…
  8. Liked this: Outdoors Having a problem with my craftman 33cc weedeater, it quit on me one day and has not started since. It's a model # 358.791170 and I've had it for about a year.

    I am sorry you are having a problem with the trimmer. If the fuel mixture in the trimmer is older than 5 weeks old, it should be drained. Then refill with fresh fuel mix. If this does not help I suspe…
  9. Liked this: Home & Family IMO, Sears does not resolve problems of inferior merchandise or poor customer service. This is not the way Sears operated 20-30 years ago. This should eventually affect the bottom line. Maybe, it does not matter. Like many companies, Sears could restructure and start off again anew.

    This will be the third Christmas in a row that I will not be making purchases of Craftsman tools as gifts. After a sting of at least 27 years where I had done so, Sears lost my loyalty and my business…
  10. Liked this: Home & Family what happen to the discussion posts that everyone was using. I can't find it anywhere! Alaskanbikelady

    Vimk - I believe most of the 'hot topics' you refer to were critical, in some way or other, of Sears performance. This 'new format' has removed these topics and I for one find the new format 'disappo…
  11. Liked this: Home & Family IMO, Sears does not resolve problems of inferior merchandise or poor customer service. This is not the way Sears operated 20-30 years ago. This should eventually affect the bottom line. Maybe, it does not matter. Like many companies, Sears could restructure and start off again anew.

    I believe the 'bottom line' has already been influenced. Same store sales continue to decline and several of us have reduced our patronage of Sears, in my case almost completely, and in the case of so…
  12. Liked this: Home & Family what happen to the discussion posts that everyone was using. I can't find it anywhere! Alaskanbikelady

    Forum improvements are always welcomed but parts of the old forum that got me interested / participating now seem to be missing or gone. Incentives for product reviews and past hot topic discussions s…