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  1. Home & Family In the Northeast without hot water for a week with no end in sight

    Thanks to everyone, our water heater was fixed this morning after 10 long suffering days without hot water. I appreciate SEARS customer services who monitors this forum and promptly contacts me offeri…
  2. Home & Family In the Northeast without hot water for a week with no end in sight

    We thought that it makes more sense for SEARS to replace the whole unit, instead of keep ripping parts and repairing so that it costs less for SEARS, and we may have hot water back soonner. Besides, w…
  3. Home & Family In the Northeast without hot water for a week with no end in sight

    My appology if this is not a right forum. Just feel frustrated; helpless.
  4. Home & Family In the Northeast without hot water for a week with no end in sight

    We have a SEARS 5-year Master Service Argreement for a 2-year old Kenmore Water Heater. The unit failed to produce hot water last weekend, and we made a request for services on Mon 01/14/13. The tech…