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  1. Outdoors My wife ordered a fuel filter and air filter for our Sears lawn mower. She was "assisted" by a Live Chat sales representative. The chat person refused to give her the part numbers, saying that he would place the order for her. What we received was not a fuel filter and air filter, but an oil change kit. There is no number on the packing slip that corresponds to anything in the Sears system, so I can't even initiate a return. How do I resolve this?