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  1. Home & Family Will the portraits we had taken on March 30th be printed?

    Yes, no one knows. I don't know if I'll ever get my photos. I don't know whether I'll see my money again. I don't know whether I need to go out and get a photo shoot redone elsewhere. Sears does…
  2. Home & Family Will the portraits we had taken on March 30th be printed?

    You have yet to respond to the critical issue I have raised. The management at the store doesn't know when any photo shipments are coming at all. How can I determine whether I'll ever see the photos…
  3. Home & Family Will the portraits we had taken on March 30th be printed?

    The manager doesn't know anything about shipments. Just that the UPS makes deliveries and photos may arrive randomly on the truck. Additionally, what do you mean "see about requesting a refund"? Sea…
  4. Home & Family How do you take care your customer when you suddenly announced to close all your portait studio?

    Funny, because Sears employees haven't even been given a script about how to deal with photo customers, other than "call back". The management at Sears doesn't even really know what is going on. The…
  5. Home & Family When I asked a question on here 1 1/2 wks ago about pictures, I was told they would be sent out with in the week. Then I called the Sears hotline and they told me Last Friday. When I went to Sears they said no one knows what they are talking about. Do you have any new updates for me??? My pictures are now 16 days late!

    This is the major RED FLAG for me. The Rep says just keep checking in with the manager... and when someone says they don't think they'll get their photos, they are told to see the local store about g…