Hi, my name is Brian with the Sears Cares team. It’s understandable to be frustrated with an appliance that is still relatively new yet unrepairable. We’re sorry to have missed your expectations in any way and we’d like the opportunity to speak with you so the situation can be resolved to your satisfaction. Please send the following information – contact #, screen name (curtiskaren) and phone # used at time of purchase to email@example.com. Again, we apologize and we look forward to speaking with you soon.