- Orlando, FL
We aim to provide each of our members with the very best in products and customer service, but from you post it is clear that we still have work to do. My name is Brian and I am part of the Sears Cares team. We would like to apologize for the trouble you are currently experiencing with your water softener, and agree that it is not easy being without this unit for any prolonged amount of time, With that being said, we’d would love the chance to look into this issue further, and see what options we have to get this situation corrected in a timely manner. At your earliest convenience please send the following information – contact #, screen name (Theacrgroup), phone # used at time of purchase to email@example.com. We do look forward to speaking with you soon!
MySears Community Moderator
Thank you for joining the MySears Community!
I have escalated your concerns to our Sears Cares team to see if they can help with your repair issue. Once our Sears Cares team post they will be requesting additional information that will be passed to a dedicated case manager to help in resolving this issue for you once your information is submitted.
Please know that I will be reaching out via email once our team responds.