- Cary, NC
are there any good reasons for a customer come back to sears???
I had SEARS Home service to repair refrigerator. First tech came and diagnosed the problem to have the part in next day, however, the next available appointment was three weeks later. another technician came to put the part on. The air is not cold, but he assured me that it works and will need to wait for a few hours to cool. he could not wait and left. hours later, obviously, nothing has been fixed. I called the 1-888 numbers “concerns about your service call today? Call our Resolution Hotline now”. The person promised that he will call the tech and call me back in a few minutes, nothing happed. I waited to call back again after a few hours. another person told me that I have to call back on the repair number next day for next available appointment which is weeks later. I looked the card SEARS Home service left to me.. It says ..We’re here to help, we’re always here when you need us. We have the expertise and know-how to ensure every job is done right. … What a joke, am I missing something…..