- Milaca, MN
At what point is my yt4500 a lemon?
2012 Craftsman YT4500 – 54″ Deck, 26hp Briggs Twin
Mower deck belt has come off at least 10 times and I have personally reinstalled. Belt has broken (snapped cleanly) three times that Sears has attempted to repair. Last time out, the technician noted that my grass was really long and recommended that I get some goats in the interim. Grass hasn’t been cut since July 19th. Technician ordered a new mower deck. Sears called me with a fictitious tracking number for a deck that was never even sent. (Tracking # 1z1986481292356497) Called Sears again today and was told that the deck was on backorder but was being expedited. How do I get a tracking number for a deck that isn’t even available TO SHIP TO ME?
When hot, the engine seems to vapor lock in that it won’t turn over. Technician recommended that I turn over the flywheel over by hand and then it will start. Hot engine anyone?! Technician did replace a suspect battery but did not improve hot re-starts.
To everyone at Sears who still cares;
Despite my ranting here, customers such as myself are the ones you want to keep. I am the new wave of people who are very familiar with how social media works. I’ve been buying from Sears for 20 years (since I was 16) and would like to continue to do so but the lack of caring for the customer’s plight is disgusting.
Case # 1619599
Help me out or I’m gone.