- Torrance, CA
BAD CUSTOMER SERVICE
My resolution for 2013 is to never shop at Sears Stores
Del Amo Fashion CTR #0001278
22100 Hawthorn BLVD
Torrance, CA 90503
I went to this location today to return a kid’s jacket that I bought on December 24, 2012 at SEARS . The regular price was for $70.00 and I bought it on sale for $30.45.
As soon as I walked into the SEARS store on January 05 At 8.00 pm .
I went streight into 2 checkout desks .I stood there at each one for couple of minutes but no sales people around to help. So I finally spotted an open checkout desk. I explained the salesperson that I did not have my receipt but I had 3 more discount receipts that I was given when I bought it. I told her that I paid $30.45 for the jacket with my VISA CREDIT CARD.
I handled my credit card and CA I.D. She said the “all SEARS computer system was down” And all she could give me is store credit. I told her she could verify my credit card payment. And that I wanted my money back on my credit card. But she refused.
I asked to talk to the store manager.
Once the manager came “ANTONIO” was very rude , disrespectful,and unethical. He explained to me that ALL SEARS had a problem with their system and that there was nothing he could about it. He said he could not even give me a store credit because the system would not allowed him to.
I told him I did not want store credit because I would never come back to SEARS to shop and that I was VERY DISSAPOINTED AND UNSATIFIED SINCE I FIRST WALKED INTO THE SEARS STORE WITH NO SALES PEOPLE AROUND AVAILABLE TO HELP CUSTOMERS.
I told ANTONIO I would file a compalaint with
WEIGHTS AND MEASUREMENTS for not having their system fixed.
ANTONIO response was “FILE A COMPLAINT WITH WHO EVER YOU WANT”!!
The store manager ANTONIO embarrased me and my family in front of two other families that were there waiting to pay.
Why would SEARS hire manager like ANTONIO that was unable to help the customers or give a solution to resolve their problems with their computer system was down.
THE SEARS MOS ANTONIO IN HIGHLY UNQUALIFIED ABILITIES TO SATISFIED CUSTOMERS.