Bad Experience during returnSears StoreMall at Stone crest#00012518020 Mall PkwyLithonia, GA 30038
Mall at Stone crest
8020 Mall Pkwy
Lithonia, GA 30038
Steven (Hardware or handle Lead .He hesitated to give me correct title) Needs to learn something about customer service. He was rude and not whiling to help. First he introduces himself as the stores manage and then changed his title later on. When I asked for the stop manager, Steven told “We don’t have a store manager and store manager has quite “.
Best answer I get from Steven was to take my product to the store I bought or I am stuck with it.
Great Customer service SEARS
I was returning /exchanging Craftsman 2-1/2 Ton Floor Jack never used in original box .I bought it for my SUV but realize this weekend it too short for my SUV.
I miss placed my receipt. The box has Kennesaw, Ga Store sticker and STEVEN told me to take it to that store. Currently I am 1 hr and 30 mins from that store. Explain that to Steven who was least concern and not whiling to help.
I will keep this product but surprise how they treat customers at sears.
I am an upset customer. Its sad Sears doesn’t appreciate their customers and have such low standards.