- Minneapolis, MN
Can anyone tell me how to contact the customerservice manager of sears.com? Waiting 7 business days for a refund on an essential appliance is unacceptable when the fault is Sears…I need my refund to purchase the right size water heater.
Wrong size water heater order based on recommendation of Sears sales rep.Instead of even rxchange for correct size, I was told a refund will need to be issued…can take up to seven business days, and I will have to reorder. This is the solution of the online customer solution rep (took me 7 calls to get this “solution). Totally unacceptaple ! Want to speak to someone with authority,so my family can have hot water.