Question

Can I exchange a Sears Kenmore Intuition canister vacuum for another? This is the seventh time it has stopped working since we bought it three years ago and the third time we are taking it back for the same repair in two months. We have the extended warranty.

Answers

2 answers

  1. Dear bndclan,
    We are sorry to hear that you are having problems with your Sears Kenmore Intuition Canister Vacuum. I certainly understand your frustration with your vacuum not working properly. To have your vacuum stop working seven times since you purchased it three years ago and also having to bring it into our repair center three times in two months for the same problem is equally frustrating and irritating. We strive to provide outstanding service to each and every one of our customers, and we are sorry to see that we fell short of that mark in this instance. We would be happy to look into this situation further and offer our assistance to help get your vacuum issue resolved. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to further discuss your experience and see what can be done to turn things around. In addition, we'd appreciate the opportunity to address any other concerns you have with your vacuum or with another Sears issue. At your convenience, please send us an e-mail containing your preferred contact information to SMAdvisor@searshc.com. Also, please include your MySearsCommunity screen name, (bndclan), for reference to your issue. We hope to speak with you soon.

    Thanks,
    Susan R.
    MySears Community Moderator

  2. Hi bndclan! We can have a SearsCares team member reach out to you on this thread. They can investigate your options for an exchange for you. Check back soon for a reply.

See More