- Port Washington, NY
Cannot get an appointment sooner than 2 weeks for repair
I had a Galaxy stove bought June 28 last year that set off the CO detector over 3 weeks ago. Tech from Sears Home Services came and couldn’t find the problem. The tech made a follow up appointment but the second tech, on the day of the appointment, called and says he does not service Galaxy and hung up.
Being stuck in customer service **** from Sears getting bounced around. They say the best they can do is wait another two weeks for another appointment. Try not cooking for 5 weeks because you are afraid that CO is going to kill you.
Contemplating on filing a lawsuit in small claims just to get them to take this matter seriously. Have a ticket in with customer service KMM28647831V77082L0KM. Need to elevate this to management who can go off script and expedite.