- Bethlehem, PA
cannot speak to manager/supervisors regarding complaint
Signed up for a service contract for my broken dryer. Told rep that the drum was cracked. Told her model# ect. She assured me that they would have it and so I paid. Of course when the tech called he did not have my drum. I said not to come. CALLED CUSTOMER SEVICE 3 TIMES TO SPEAK WITH A MANAGER. 1ST SAID THEY WOULD CALL ME BACK WITHIN HOUR – 5 HOUR LATTER STILL NO CALL. 2 HOURS AFTER 1ST CALL THEY SAID THEY WOULD CONNECT ME TO A MANAGER TWO TIMES I WAS DISCONNECTED. NO WONDER SEARS HAS A BAD REP NOBODY WHO WORKS THER CARES.
IF NOBODY ADDRESS MY PROBLEM IN THE NEXT 24 HOURS I WILL CANCEL THE CONTRACT AND CUT UP MY CARD