- Houston, TX
Can’t even place an order for pickup or delivery (Even though it’s in stock)!!!
I have tried to (unsuccessfully) place an order for an item THREE TIMES!!! The first 625475359. The item was listed as in stock for online pickup, I received my pick up confirmation and ready for pick up emails, only to be called shortly after saying that the location in fact does not have the item.
The second attempt, order 625519929 was another store pick up order which AGAIN said th eitem was in stock. ONly to log back on today and see that my order had been canceled!!!
the THIRD attempt, Order 625566101 was today after i reached out to customer service who offered me a $20 discount on my order if i placed the order online. So what do i do? I place the order for the same item which is listed as being in stock for delivery, only to later be told that the item isn’t available. So I get a $20 discount on an item that doesn’t exist… WOW!
Way to go Sears!!!
So now i have all three attempts that have taken the funds out of my account waiting on a refund and I should “check back periodically to see if the item is in stock”??? I also lost out on SYWR points!! AND the price has now gone back up on price!
the item IS in stock according to YOUR website!!!
So now i have been promised $20 off Twice and a 10% off on items that i can’t even order???
How does this help?
I am very disappointed in this whole experience.