- Alexandria, VA
My 88 year old grandmother has been paying svc ins on her TV for over 20 yrs. Sunday, she had to call in a svc reqeuest and was told that someone would show up yesterday between the hours of 12 – 5pm. As of right now, noone has called or bothered to show up to fix her TV. This poor woman sat in her living room until 9pm last night waiting for one of your technicians to show up and fix her TV. We made numeours call to the svc line but no one would help us. The only thing we kept hearing was “I understand”. No, I don’t think you understand how appallingit is that she was treated this way after so many yrs of loyalty to your company. After another phone call this morning, it is showing that someone is the office re-scheduled her appt (not at our request) to 6 Feb. This is completely unnaccetable and I can assure you that Sears will not receive another dime from her nor will anyone in our family purchase anything from your company again. We respect our elderly.