- Riverdale, MD
Customer Service Received at Optical Department – Landover, Maryland
I went to the Optical Department located at your Landover, Maryland store on last Thursday, August 22nd and received excellent customer service from your associate named Casey G****. She was very pleasant and responded to my questions and concerns and took my order for two pairs of eye glasses. There was a special at the time I placed my order to purchase two pairs of glasses at a reduced price.
Unfortunately, today, Friday, August 30, 2013 the service received by the associate who was in the store on today was appalling. She did not introduce herself, as well as, rushing to prepare the glasses for pick-up and being very short and having no patience with my concerns. There were several other customers and it seemed that she was not able to handle dealing with several customers.
I received a phone call late evening around 7:00 – 7:10 p.m. on Wednesday, August 21st to pick-up my glasses after 12:00 p.m. on Thursday, August 22nd. I came to the store around 10:15 a.m. on today, Friday, August 30th and the associate working their was not very professional.
I was informed by associate Casey G**** that I could decide to get the insurance on my glasses when I picked them up. The associate on today, Friday, August 30th informed me that I would have to pay insurance for both pairs of glasses. Mind you that should not be the case since both would not break at the same time, also it was not explained to me in that manner by the previous associate that I should pay insurance for both pairs of glasses.
I would very much like to have insurance on my glasses, but since the associate that was working on today was not pleasant and was slightly rude. I did not want to press the issue.
Can you please get back to me about my being able to get insurance for my glasses and to address the poor service received on today, Friday, August 30th.
Thank you for responding and addressing my concerns.